Support Specialist | Center for Hope & Healing
About The Position
A Support Specialist plays a vital role in helping the organization fulfill its mission of offering compassionate support to individuals and families experiencing grief and loss. The Center for Hope & Healing provides grief counseling and related services to those affected by the death of a loved one, creating a safe and supportive environment where people can process their emotions and find healing. In this role, a Support Specialist typically assists with client interactions, helps maintain welcoming and organized spaces, supports administrative and operational needs, and contributes to the overall comfort and care of visitors. They serve as a calm, empathetic presence—often helping people access resources, providing information, and offering emotional support during difficult moments. Through these efforts, the Support Specialist helps ensure that families and individuals receive dignified, respectful, and meaningful support as they navigate grief and healing.
Requirements
- Minimum of 1 year of experience in a support, direct care, customer service, or human services role (may include volunteer or lived-experience-based roles)
- Strong interpersonal, communication, and active listening skills
- Ability to provide compassionate, trauma-informed, and client-centered support
- Demonstrated ability to maintain confidentiality and adhere to ethical and professional boundaries
- Basic computer skills, including experience with electronic records, email, and data entry
- Ability to work collaboratively as part of a multidisciplinary team
- Strong organizational and time-management skills
- Ability to manage challenging situations calmly and professionally
Nice To Haves
- Experience working with diverse populations, including individuals from marginalized or underserved communities
- Knowledge of local community resources and referral networks
- Bilingual abilities
- Experience documenting services in compliance with program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
