Program Support Assistant

Healthcare Financial, Inc. • Quincy, MA

18d • $40,000 - $47,000 • Hybrid

About The Position

Are you highly organized, detail-driven, and passionate about supporting operational excellence? Our team is looking for a Program Support Assistant to provide essential administrative and data-entry support, with a key focus on processing medically complex entries and ensuring the accuracy and integrity of our data. In this role, you will help maintain smooth workflows across the Operations department and collaborate with team members to keep critical processes running efficiently.

Requirements

• Bachelor’s Degree or equivalent experience (required).
• 2–3 years of administrative experience in a professional business setting; experience in communications, marketing, or customer service is a plus.
• Proficiency with MS Office applications (Excel required).
• Experience with Adobe InDesign (required).
• Strong time-management skills with the ability to juggle multiple priorities.
• Excellent organizational skills and high attention to detail.
• Outstanding written and verbal communication skills.
• Technically proficient, analytical, and able to learn new tools quickly.
• A proactive, self-starting work ethic with the ability to solve problems independently after initial training.
• A positive, patient attitude and the flexibility to adapt in a fast-paced, evolving environment.
• Ability to partner effectively with team members and manage multiple projects and deadlines.

Nice To Haves

• Experience with Salesforce or other CRM platforms (preferred).

Responsibilities

• Enter accurate and timely data into internal systems and client platforms, including medically complex cases.
• Verify and update member information to ensure compliance with operational standards.
• Support the Operations team with case manager referrals, documentation, reporting, and follow-up activities.
• Collaborate with team members to resolve discrepancies and uphold data accuracy.
• Assist with operational initiatives and special projects as directed by the Operations Manager.
• Respond to internal inquiries and provide day-to-day administrative support to maintain efficient operations.
• Perform other duties as assigned to support department needs.

Benefits

• Make a Difference: Help improve access to vital benefits and services for low-income and disabled individuals.
• Collaborative Environment: Join a supportive, mission-driven team that values your ideas.
• Professional Growth: Opportunities for learning and advancement.
• Competitive Compensation: Salary and benefits that reflect your expertise.
• Flexibility: Work remotely or in a hybrid model that fits your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees