Program Support Assistant

Peckham, Inc. • Lansing, MI

6d • Onsite

About The Position

The Program Support Assistant position provides vocational support for all team members and Human Services staff that support the 3PL line of business. Primary responsibilities will be assisting team members in training, providing daily support to team members on the work floor, implementing behavioral techniques, monitoring and documenting client progress, providing daily feedback and case notes for team members, collaborating with team members/VSS/supervisors, assessing for accommodations, and providing first line support.

Requirements

• 1-2 years working with individuals that have disabilities
• 1 years of related program experience
• This position requires passing and maintaining security background checks.
• Proficiency in Microsoft Office software such as Word, Excel and Outlook.
• Proficiency in, or ability to learn, SharePoint software.

Nice To Haves

• Experience with Workday, Microsoft Teams, or other electronic file systems
• Degree or education in vocational rehabilitation, social work, psychology, or a related field
• Behavior Management Training, Therapeutic Physical Intervention Training, and First Aid/CPR training preferred.
• Certified Employment Support Professional, Mental Health First Aid certifications preferred, or able to obtain upon employment
• Ability to communicate effectively in both verbal and written forms
• Experience in mentoring, coaching, and giving feedback
• Ability to manage time effectively
• Ability to solve problems and work successfully on a team

Responsibilities

• Monitor client progress by speaking with client, VSS, and supervisors
• Provide intensive one-on-one job training assistance to clients to help them learn new jobs and enhance their skills on existing jobs
• Communicate effectively with VSS, supervisors, trainers, and other stakeholders
• Provide direct feedback and training to team members regarding work readiness, work behaviors, and work skills
• Assist with crisis intervention with team members
• Assist TM’s with CIP goal completion Action Plans after progressive discipline
• Provide intensive one-on-one job training assistance to clients to help them learn new jobs and enhance their skills on existing jobs
• Write case notes regarding client progress
• Maintain a positive relationship with all work related professionals (VSS, supervisors, referral sources, and operations management)
• Obtain baseline information regarding work speeds, behaviors, and physical abilities/tolerances
• Assist with new hire orientation
• Provide training support for new hires and existing clients
• Occasionally monitor vacant caseload in VSS absence
• Maintain safe and clean work environment
• Promote Peckham’s vision values and services to all customers and stakeholders
• Assist in maintaining organizational wide quality standards
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees