Program Support Assistant - Energy & Utilities Program - Seasonal

Blue Mountain Action Council•Walla Walla, WA

2d•Onsite

About The Position

The Seasonal Program Support Assistant plays a key role in supporting the Energy & Utilities Program during the high-demand winter season. This position provides direct client services, including intake, eligibility screening, application processing, and appointment scheduling for energy and utility assistance. The role also includes general administrative support, data entry, and coordination of services, with a strong emphasis on client interaction and support.

Requirements

High school diploma or GED; Associates degree in Human Services or related field preferred
Two (2) years of experience in an office environment or client-facing role, preferably at a non-profit or human/social services agency
Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
Ability to provide excellent, culturally competent customer service and work well with staff, board of directors, and the community at large.
Ability to learn basics about all BMAC programs to properly refer callers and walk-in clients.
Ability to maintain calm under pressure and de-escalate difficult situations.
Excellent oral, written and comprehension skills in English and Spanish languages.
Proficiency in working with computer applications. Experience with Microsoft Office, Teams, SharePoint, and client management systems (such as CAP60) strongly preferred.
Strong organizational skills with a demonstrated ability to prioritize, pay attention to details, and manage and complete multiple projects.
Ability to write legibly.
Ability and willingness to learn new skills.
Ability to work in an open office setting and multitask with frequent interruptions.
Positively and actively contribute to BMAC’s core values of diversity, equity and inclusion; dignity; accountability; and spirit of service.
Ability to adhere to a high degree of confidentiality and cultivate trust with large, diverse workforce.
Ability to exercise good judgement in evaluating situations and making decisions.
Strong analytical, initiative and collaboration skills with the proven ability to work in a self-directed manner, under pressure and tight deadlines.
Demonstrated ability to foster and maintain positive professional working relationships.

Nice To Haves

Case management and/ or program operational support experience in social service setting, and a working knowledge of issues and resources in relation to Veterans and housing services for low-income families, preferred
Bilingual (English/Spanish) strongly preferred

Responsibilities

Respond to phone and in-person inquiries regarding energy and utility assistance programs.
Provide clear, compassionate guidance to clients navigating the application process.
Assist clients in completing applications and gathering required documentation.
Maintain confidentiality and professionalism in all client interactions.
Review applications for completeness and accuracy.
Determine eligibility based on program guidelines.
Process purchase orders and ensure timely data entry into required systems.
Schedule energy assistance appointments and maintain organized client files.
Support the preparation of periodic reports and documentation.
Perform general office duties including filing, scanning, and database management.
Collaborate with team members to ensure smooth program operations.
Participate in team meetings and trainings.
Perform other related duties as assigned.

Benefits

Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
Regular, full-time employees working 30-40 hours per week receive full benefits
Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
Life Insurance
Short/Long-Term Disability
Employee Assistance Program
401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
FlexibleTime Off (FTO): Available based on regularly scheduled work hours.
Holidays: 12 paid holidays
Other Paid Leave
Voting Leave – as needed upon request
Bereavement Leave – up to 4 days to eligible employees
Jury Duty Leave – up to 4 weeks over any 1-year period
Workers Compensation: Comprehensive insurance provide