Program Supervisor

Mental Health Association - Western MA•Chicopee, MA

2h•$53,000 - $53,000

About The Position

The Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Model and promote person-centered planning through positive interactions with participants. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations.

Requirements

Valid driver’s license, sufficient automobile insurance, an acceptable driving record, and access to a reliable vehicle during working hours.
Adaptability to participants' changing needs.
Patience, compassion, and strong interpersonal skills.
Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.
Must be at least 18 years old.
High school diploma or GED required; college degree in human services or a related field preferred.
Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred.

Responsibilities

Lead and support a team of residential staff using a strength-based approach that fosters growth and opportunity.
Model person-centered interactions that focus on skill-building and independence for program participants.
Train, mentor, and supervise staff in their daily responsibilities, ensuring high-quality service delivery.
Monitor and evaluate program effectiveness by reviewing documentation, soliciting feedback, and assessing reports.
Ensure compliance with all Federal, State, and agency policies and regulations.
Oversee administrative functions, including documentation, reporting, budgeting, and payroll approvals.
Manage staff performance, including corrective actions and evaluations.
Participate in an on-call rotation to provide guidance and emergency response as needed.
Ensure effective communication among all team members and external stakeholders, including healthcare providers and families.