Program Supervisor

Mental Health Association - Western MA•Springfield, MA

20d•$57,000 - $57,000

About The Position

The Program Supervisor provides leadership and direct supervision to staff supporting participants with histories of homelessness, psychiatric diagnoses, trauma, and/or addiction. Promote strengths-based, person-centered recovery through training, modeling, and oversight. Ensure the coordination and quality of services, compliance with agency and regulatory standards, and smooth day-to-day program operations.

Requirements

Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance
Competency in documentation and electronic health records
Certifications in MAP, CPR, and First Aid (or ability to obtain)
Minimum of two years of experience working with individuals affected by homelessness, psychiatric diagnoses, trauma, and/or addiction
College degree or at least 4 years of progressively responsible related experience
Must maintain certification in MAP, CPR, and First Aid

Nice To Haves

Experience in residential or community-based settings preferred
Supervisory experience preferred

Responsibilities

Provide daily supervision, coaching, and performance management to residential staff; promote autonomy and skill development through training, modeling, and reflective supervision.
Support staff in assisting residents with basic needs, health, and wellness; model person-centered, trauma-informed care to promote growth and independence.
Ensure clear and effective communication among team members and with external providers (e.g., DMH, hospitals, clinicians, nurses).
Oversee all program documentation (rehab notes, contact logs, MAPs, IAPs, reports) to ensure accuracy, timeliness, and regulatory compliance.
Manage staffing operations including scheduling, coverage, attendance, recruitment, and retention in collaboration with Human Resources.
Respond appropriately to psychiatric and medical emergencies; participate in on-call rotation and complete required incident reporting within timelines.
Manage program operations including budgets, participant and agency funds, money counts, receipts, and tax-exempt purchasing procedures.
Support participant development through access to education, healthcare, and community resources; oversee daily living skills, house meetings, psycho-educational groups, MAP procedures, and mandated reporting responsibilities.