Program Supervisor

Mental Health Association - Western MA•Chicopee, MA

24d•$53,000

About The Position

The Program Supervisor is responsible for overseeing outreach, assessment, and engagement efforts for individuals experiencing or at risk of homelessness. This position supervises a team that includes case managers, a housing specialist, and an administrative assistant, and plays a key role in managing program logistics, including eligibility screenings, waitlist oversight, and budgeting. The Supervisor ensures effective collaboration with internal and external partners to support safe, affordable, and sustainable housing placements for participants. This position is expected to uphold MHA’s core values of Respect, Integrity, and Compassion, and ensure compliance with agency policies, program standards, and applicable regulations. MHA’s Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness. Many of the people we serve are also navigating challenges related to substance use, incarceration, or trauma. DSH programs are designed to support long-term stability and help individuals successfully transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower each individual to build a foundation for recovery, self-sufficiency, and a better quality of life. The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a reliable vehicle.
Ability to work independently, manage time effectively, prioritize tasks, take initiative, and collaborate within a team.
High school diploma or equivalent (GED) required; Bachelor’s Degree preferred.
Previous supervisory experience required.
Experience working with individuals facing homelessness and mental health or substance use challenges is essential.

Nice To Haves

Candidates with lived experience of homelessness are encouraged to apply.

Responsibilities

Supervise and support a multidisciplinary team (case managers, housing specialist, and administrative assistant), including assigning duties, evaluations, and professional development.
Lead outreach and engagement with individuals experiencing homelessness using trauma-informed, person-centered practices.
Develop eligibility screening tools and manage the program waitlist, ensuring transparency, accuracy, and timely communication.
Collaborate with case managers to assess participant needs, goals, and barriers, and guide individualized service planning.
Direct staff in assisting participants to secure and maintain safe, affordable housing in the community of their choice.
Monitor participant progress to ensure high-quality, person-centered services aligned with program goals.
Oversee program budget expenditures and ensure compliance with funding requirements, agency policies, and documentation standards.
Collaborate with the Program Director, agency leadership, and community partners while responding to crises and promoting a supportive, inclusive work environment aligned with MHA’s mission and values.