Program Supervisor

Fooda•Jackson, MS

5d•Onsite

About The Position

The Program Supervisor is the onsite leader responsible for delivering a consistent, hospitality-driven Fooda experience at a client location. As the primary point of contact for clients, consumers, and vendors, this role ensures that daily service runs smoothly, issues are resolved quickly, and the overall experience reflects Fooda’s standards of quality and care. This role also plays an important role in shaping the restaurant network that serves your location—building strong relationships, communicating expectations, and ensuring partners are set up for success. Operating with a high degree of autonomy, this role blends hospitality, operational judgment, and client care, and is key to maintaining overall satisfaction and trust in Fooda’s service. This role reports to the Sr. Strategic Account Manager.

Requirements

You’re naturally hospitality-driven and enjoy creating a warm, smooth experience for clients and customers.
You’re a steady, reliable onsite presence who takes ownership and operates confidently with a high degree of autonomy.
You communicate clearly and professionally—whether you’re working with clients, staff, or restaurant partners.
You’re calm under pressure and think quickly when plans shift, viewing challenges as opportunities to problem-solve.
You’re organized, detail-oriented, and committed to keeping day-to-day operations running at a high standard.
You’re comfortable offering direction and support onsite without being a formal people manager.
You have experience in hospitality, food service, catering, or operations, and enjoy being the person who “keeps everything moving.”

Responsibilities

Lead the day-to-day onsite experience, ensuring Fooda’s programs run smoothly, on time, and with a hospitality-first mindset.
Serve as the primary onsite contact for the client and their employees, building trust through consistency, communication, and quick problem solving.
Provide onsite guidance and support to staff or coordinators when needed, helping everyone stay aligned and prepared for service.
Partner with restaurant teams to ensure they’re set up for success each day—communicating expectations, supporting setup, and addressing issues as they arise.
Keep a close pulse on the customer experience, noticing trends, resolving concerns, and escalating when appropriate to the Sr Strategic Account Manager.
Maintain the operational details that keep service running well—menus, point-of-sale updates, signage, daily flow, and overall presentation.
Influence the restaurant network supporting your location by sharing feedback, reinforcing standards, and helping ensure strong vendor performance.