Program Supervisor

BCFS Health & Human Services•Tyler, TX

39d

About The Position

The Program Supervisor is responsible for providing direct supervision of Case Managers, and the Community Engagement Coordinator through quality assurance and improvement functions such as home/outreach observation visits, weekly productivity meetings and chart audits.

Requirements

Bachelor’s degree from an accredited program/university, in a related field.
2 years of supervisory experience.
Maintain current licenses including any certificates required for the position including, but not limited to: CPR, and First Aid.
Meet all federal and state regulatory guidelines and standards applicable to this position.
Pass a pre-employment drug screen and random drug screens throughout employment.
Provide proof of work eligibility status upon request.
Pass pre-employment and biennial criminal background checks.
Drive a vehicle and comply with safety procedures in accordance with program requirements.
Work in a fast-paced environment and maintain control and professional composure, at all times.
Communicate effectively in writing and verbally in English.
Organize and prioritize responsibilities and duties efficiently.
Maintain computer literacy required to meet the responsibilities of the position.
Maintain confidentiality in all areas of the service population and program operations.
Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.

Nice To Haves

Bilingual – Spanish is preferred.

Responsibilities

Supervisor has oversight of the case managers and community engagement coordinator, services to clients including but not limited to intake assessments, goal setting, case plan development, progress monitoring, client advocacy and referrals, and community outreach while maintaining compliance with established state and federal standards and requirements.
Coordination of supplemental programs and projects such as collaborative improvement, local community coalition involvement and innovation networks including community action networks.
Complete accurate documentation in accordance with agency policies and procedures, contract, and regulatory requirements, standards, and program timeline requirements.
Review Salesforce reports for compliance with program requirements.
Meet all pre-determined reporting deadlines required by program, state, and federal partners.
Meet all federal and state regulatory guidelines and standards that are applicable to this position.
Meet with direct staff on a weekly basis to review their weekly progress reports and provide guidance as required.
Conduct client case audits monthly or as requested by program director.
Participate in conference calls with partner agencies as assigned by program director.
Ensure appropriate referrals to case managers based on client case histories and needs.
Ensure case manager conducts at least 2 routine contacts with clients per month (in-person and/or virtual visits, phone calls, etc.) to establish rapport and ensure assessments are completed in a timely manner.
Utilize productivity tools to monitor productivity case managers, and the community engagement coordinator, and to provide constructive feedback.
Ensure information is entered into Salesforce as required by agency policy and procedures.
Other duties as assigned by program director.