PROGRAM SUPERVISOR

Arizona Department of Administration•Tucson, AZ

1d•Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency dedicated to partnering with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for Arizona's children through prevention, services, and support. This Program Supervisor position, located in Tucson, AZ, operates under the direction of a Department of Child Safety Program Manager. The primary responsibility of this role is to supervise and manage the workflow of a unit comprising DCS Specialists, Case Aides, and support staff who are actively engaged in providing child safety services. Key duties include directing and instructing direct reports in accordance with departmental and regional child protective services policies, reviewing work products, analyzing facts obtained by specialists, and providing case input. The supervisor is also tasked with evaluating the appropriateness of assessments, decisions, intervention plans, case plans, progress, barriers, placements, services, and visitations to ensure child safety and compliance. Additionally, the role involves interviewing and training new staff, developing work schedules, conducting monthly performance discussions, completing employee evaluations, and initiating disciplinary actions when necessary. The Program Supervisor will also be responsible for resolving problems and questions from customers, case participants, internal DCS staff, and other stakeholders concerning policy, procedures, and specific case issues. Participation in management staff meetings, training, professional seminars, and conferences, as well as involvement in problem-solving and decision-making processes, are also expected. The position requires the production, utilization, and sending of various reports, along with other assigned duties.

Requirements

DCS Specialist Training track classroom sessions unless this training has been completed within the previous two years.
DCS Program Supervisor Training Track.
Knowledge of Federal and State laws, regulations and directives governing child protective services.
Knowledge of Risk assessment practices and procedures.
Knowledge of Principles and Practices of work leadership and management.
Knowledge of Theories of personality development and adjustment.
Knowledge of Policies and procedures of court systems.
Knowledge of Community Resources.
Skill in Verbal and written communication.
Skill in Eliciting information through interviews.
Skill in Establishing and maintaining work relationships with children, their families, and court representatives.
Skill in Resolving problems.
Skill in Delivering public speeches.
Skill in Supervision techniques.
Ability to Apply the principles and practices of work leadership and the DCS Management System.
Ability to Maintain professional boundaries.
Ability to Lead by example.
Ability to Work as a team member.
Ability to Recognize employee strengths and development opportunities.
Ability to Prepare detailed documentation of parent, child, and professional contacts to ensure that the records accurately convey reported information and minimize misinterpretation.
Ability to Perform after-hour duties.
Ability to learn policies and procedures of Guardian and automated systems.
Master’s or bachelor’s degree from an accredited college or university.
Three (3) years of experience with the Arizona Department of Child Safety (DCS) OR two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role, AND Six (6) months of experience in a DCS Program Supervisor Special Assignment role OR two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role, AND one (1) year of professional-level supervisory experience OR five (5) years of combined experience with a Government or Tribal Child Welfare agency or an Arizona agency that specializes in child welfare practice.
Must be able to secure and maintain clearance from the Central Registry.
Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card.
Must be able to pass a DCS background check.
Requires driving or the use of a vehicle as an essential function of the job to conduct State business.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Lateral Transfers will be given preference.
Must be a current DCS employee.
Must currently be in a Program Supervisor position for 12 consecutive months.
Must be meeting expectations in current position (Performance Evaluation score of meets expectations on last evaluation).
Not currently under a Performance Improvement Plan or under review as part of a Memo of Concern.
No discipline within the last 12 months.

Responsibilities

Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.
Reviews work products and analyzes facts obtained by DCS specialists.
Provides input on cases.
Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance.
Interviews and trains staff within the unit.
Develops work schedules.
Meets monthly with employees to discuss performance.
Completes employee evaluations.
Initiates disciplinary actions, if necessary.
Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.
Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.
Produces, utilizes and sends reports.
Other duties as assigned.

Benefits

Paid sick leave.
Paid vacation that includes ten (10) holidays per year.
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Competitive health and dental insurance plans.
Life insurance and long-term disability insurance.
Vision coverage.
Short-term disability insurance.
Deferred compensation plans.
Supplemental life insurance.
Employee wellness plans.
Bi-Lingual Stipend ($500 annual stipend paid in equal increments for qualifying employees).
Participation in the Arizona State Retirement System (ASRS).