Program Supervisor

Applewood Centers•Cleveland, OH

9d•$60,000

About The Position

The Program Supervisor’s primary function is to provide oversight of leadership, programming, and supervision of all activities and program staff. Under the direction of the Director of Residential Services and in collaboration with the Clinical Program Manager, the Program Supervisor takes primary responsibility for supervising, planning, organizing, coordinating, and implementing all non-clinical activities. The Program Supervisor will function as a member of a multi-disciplinary team; he/she will foster and maintain professional relationships with referral sources, external providers, and family members.

Requirements

Education: Bachelor degree in Social Work, Counseling, or related field preferred. Minimum High School Diploma required.
Licensure: None.
Skills: Proven administrative and leadership skills.
Ability to perform job responsibilities with a high degree of initiative and independent judgment.
Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; applies ethical concepts within scope of work and adheres to Agency policies and procedures.
Collaboration & Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
Problem-Solving & Decision-Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
Experience: 3-5 years’ experience in Residential treatment.
3-5 years’ supervisory experience.
Experience working with children, adolescents, and their families.

Responsibilities

Responsible for the management, leadership, and supervision of the program. Develops, implements, and supervises strategies and activities to meet the goals and objectives established for the program, staff, and clients. Reviews and updates programming, including revisions of Program Manual as needed.
Directly supervises Cottage Supervisors, Assistant Cottage Supervisors, Shift Supervisor, and all Treatment Specialists. Directly observes and supervises direct care staff in the milieu and provides teachable moments. Ensures programming, routines, and structure are consistently implemented.
Assigns and reviews work of all staff to ensure success. Uses supervision to provide feedback on successes and/or disciplinary action as needed. Ensures annual performance evaluations are completed. Recommends wage adjustments, promotions, and discipline as needed.
Ensures staff comply with Agency and departmental policy and procedure. Ensures staff are current with Agency trainings.
Interviews and recommends hiring of job applicants.
Responsible for on-call duties. Responsible for carrying, answering, and maintaining Agency cell phone. Provides 24-hour emergency crisis management/intervention, including coverage assistance as needed.
Responsible for staff schedule, managing call-offs, and ensuring adequate shift coverage.
Reviews and approves employee timesheets and PTO requests.
Ensures fiscal responsibility and budget management, including managing the use of overtime.
Functions as the Petty Cash custodian.
Ensures that environmental rounds are consistently conducted. Monitors the overall condition of grounds, buildings, facilities, and equipment and completes Maintenance requests as needed. Monitors unit to ensure that treatment environment is being maintained in accordance with licensing rules and regulations, including mental health, health, fire safety, etc.
Ensures all documentation is completed per Agency standards, including MUIs, Incident Reports, separation and safety plans, evacuation drills, and bed days reports. Ensures completion of all program documents, including floor plans, shift reports, bedtime logs, monthly personal care progress notes, and outing supervision forms. Responsible for reviewing and processing incident reports.
Facilitates weekly team meetings and weekly leadership meetings in collaboration with the Clinical Program Manager. Participates in Clinical Rounds and client review meetings.
Actively exhibits teamwork and professionalism by example and actions in all areas of management. Develops and maintains collaborative and cooperative professional relationships with all levels of internal staff members, including Health Clinic, Environmental Services, Maintenance, Food Services, Clinical Services, Orchard for Boys, Support, and Agency staff in other Divisions. Works cooperatively with Wingspan Care Group staff.
In collaboration with the Clinical Program Manager, ensures all client rights and needs are met.
Attends scheduled staff meetings, supervision, committee meetings, external program meetings, and on-going training.
All required trainings, certifications, and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
Respects the privacy of clients and holds in confidence all information obtained during the client’s treatment.
All client-related documents should be handled in accordance with Agency guidelines on confidential material.
Maintains high standards of ethical and professional conduct, adheres to Agency policies and procedures, and ensures program staff adhere to the same standards.
Other duties as assigned by management.

Benefits

Comprehensive health and Rx plans, including a flat rate option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth and adoption
50% tuition reduction at Case Western Reserve University for the MSW program
403(b) retirement plan with an employer match
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care