Program Supervisor

Heluna Health•San Francisco, CA

11d

About The Position

The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de- escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources. The Program Supervisor functions as part of a two-person Ambassador team consisting of a Supervisor and an Ambassador. Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions. The teams will provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. Under the supervision of the Program Manager and Heluna Health’s Chief Program Officer, the Program Supervisor provides leadership for deployment activities and will also work to coordinate with local stakeholders to assist the target population. This is a temporary, grant-funded, Full time, benefitted position. Employment is provided by Heluna Health. Pay Rate: $40.87 per hour

Requirements

Supervisors must have one of the following qualifications: A Bachelor’s Degree in social work, psychology, or a similar field and a least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or An Associate’s Degree in social work, psychology, or a similar field and a least two years of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or A certification in substance abuse counseling by the California Association for Alcohol and Drug Educators (CAADE) or the California Consortium of Addiction Programs and Professionals (CCAPP) or Certified Peer Support Specialist or Certified Psychiatric Technician, or other mental health professional qualification agreed to by MOCS and at least one year of job- related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions.
3 years of supervisor experience.
Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations.
Must possess a valid California Divers License.
Driver must be 21+ with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
Successfully pass the background check

Nice To Haves

Advanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.
Experience in a community-based setting serving ethnically diverse, low-income clients.
Knowledge of community resources and experience in community settings.
Ability to use computers/internet to look up information and enter relevant notes.
Conflict resolution skills.
Customer service orientation.
Analytical ability and skills to handle and solve complex issues and problems.
Computer knowledge/skills or ability to learn.
Excellent oral and written communication skills.
Language capability: Spanish

Responsibilities

Provides in-field leadership to deployed teams of Community Safety Ambassadors and Senior Ambassadors.
Deploys with team to provide services as requested by the City.
Provide de-escalation and stabilization interventions.
Provide transportation assistance when feasible and appropriate.
Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Public Health, Homelessness and Supportive, Housing (HSH), Emergency Management (DEM), Police (SFPD) and Fire (SFFD).
Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, and service status
Assist in the transportation and/or safe passage of vulnerable individuals.
Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment.
Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area.
Mentor and train staff on developing proper outreach and engagement skills.
Maintain data as required by the program.
Other duties as assigned.