Program Supervisor

Above Expectations LLC • Harrington, DE

57d • Onsite

About The Position

At Above Expectations, we believe leadership in residential services is more than managing a home — it’s creating a safe, empowering environment where individuals with intellectual and developmental disabilities can thrive with dignity, independence, and joy.

We’re looking for a Program Supervisor who is passionate about people, strong in leadership, and committed to excellence. This role is ideal for someone who understands that quality care starts with strong systems, supported staff, and person-centered values.

If you are energized by coaching teams, ensuring compliance, and making a real impact in the lives of the individuals we serve — we’d love to meet you.

As a Program Supervisor, you will lead with purpose and compassion — creating a home environment where individuals feel safe, respected, and empowered. You’ll guide your team, strengthen operations, ensure compliance, and model the standard of care we expect at Above Expectations. Your leadership will directly influence both staff success and quality of life for the individuals we serve.

Requirements

• 2–3+ years of experience supporting individuals with intellectual and developmental disabilities
• Prior supervisory or leadership experience preferred
• Strong leadership and communication skills with the ability to motivate, coach, and develop staff
• Highly organized with strong problem-solving and decision-making abilities
• Valid driver’s license
• CPR/First Aid/AED, Mandt, and Medication Administration certification (or ability to obtain upon hire)
• Ability to successfully complete required background checks and clearances

Responsibilities

• Oversee the daily operations of one or more residential homes
• Ensure services align with Individual Support Plans (ISPs), Behavior Support Plans, and company policies
• Monitor the health, safety, and overall well-being of individuals served
• Maintain a clean, safe, and well-maintained home environment
• Hire, train, supervise, and evaluate Direct Support Professionals (DSPs)
• Develop and manage staff schedules to ensure proper shift coverage
• Provide coaching, mentorship, and ongoing performance feedback
• Address employee concerns and implement corrective action when necessary
• Ensure full compliance with state, federal, and organizational regulations
• Maintain accurate documentation including progress notes and incident reports
• Participate in audits, licensing reviews, and inspections
• Promote person-centered practices that foster independence and community inclusion
• Communicate effectively with families, guardians, and interdisciplinary teams
• Advocate for the rights, dignity, and needs of individuals served
• Monitor household budgets, expenses, and inventory
• Coordinate medical appointments, transportation, and activities
• Participate in on-call rotation
• Respond to emergencies and provide crisis intervention

Benefits

• Weekly pay to help you stay on top of your financial goals
• Comprehensive benefits for eligible employees, including medical, dental, and vision coverage
• 401(k) with employer match after one year of service (eligibility requirements apply)
• Paid time off for eligible employees to support work–life balance
• Company-paid life insurance, with voluntary options for additional coverage (for eligible employees)
• Optional short-term and long-term disability coverage for added peace of mind
• A meaningful leadership role where your work directly impacts individuals and staff every day
• A warm, mission-driven culture focused on teamwork, growth, and doing what’s right
• Opportunities to learn, grow, and make a positive impact every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed