Program Supervisor, Volunteer & Student Services

Sturdy Memorial Hospital•Attleboro, MA

1d•$25 - $38

About The Position

Oversees the day-to-day operations of the Volunteer and Student Services Program. Responsible for coordinating volunteer, student shadowing, and intern programs, while ensuring effective recruitment, onboarding, training, scheduling, and compliance. Partners with department leaders to align volunteer and student placements with organizational needs while maintaining regulatory requirements. Manages: Clerk, Volunteers, and Students Education/Training: Bachelor’s degree in a related field required. Candidates must also possess experience working in Volunteer Services or a similar administrative or program coordination environment. Equivalent education and experience may be considered. Licenses/Certification: • N/A Required Qualifications and Skills: Knowledge of recruitment, screening, onboarding, orientation, and training processes for volunteers and students Ability to communicate effectively with individuals of diverse ages, backgrounds, and experience levels Proficiency in Microsoft Office applications and ability to utilize hospital information systems and volunteer management software (e.g., Volgistics) Strong organizational skills with the ability to manage multiple programs, schedules, and compliance requirements simultaneously Ability to maintain confidentiality and ensure adherence to organizational policies, regulatory requirements, and onboarding standards (e.g., CORI, immunizations, training requirements) • Strong verbal and written communication skills and the ability to collaborate effectively across departments Essential Duties: Oversees daily operations of Volunteer and Student Services. Coordinates with schools and colleges to establish, maintain, review, and track student affiliation agreements, ensuring compliance with organizational requirements and regulatory standards. Plans and coordinates volunteer and student recognition and engagement events to support retention and enhance the overall program experience. Plans, coordinates, and administers volunteer, student shadowing, intern, and junior volunteer programs. Recruits, interviews, screens, onboards, orients, and schedules volunteers and students in accordance with organizational policies and regulatory requirements. Provides direction and support to staff, including task assignments, training, and performance feedback. Maintains accurate volunteer and student records, including hours, credentials, and compliance documentation using Volgistics and hospital information systems. Ensures all volunteers and students meet onboarding requirements (e.g., CORI, immunizations, training, confidentiality agreements). Collaborates with department leaders to coordinate placements based on operational needs. Monitors program effectiveness and identifies opportunities for improvement. Addresses volunteer or student concerns and resolves issues in a timely and professional manner. Supports recognition and engagement initiatives to promote retention and positive program experience. Prepares reports and metrics related to volunteer and student participation as requested. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues, and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures. ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. PHYSICAL DEMANDS: Able to lift, push, pull without restriction, able to use proper body mechanics, able to work extra hours, including evenings, weekends, and holidays, when needed. - Salary Range:$25.16-$38.42 Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability. Current Sturdy Health Employees – Click here to apply for open positions. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area. Are you interested in a position at Sturdy Health with Dana-Farber Cancer Institute? Click here to apply!

Requirements

Knowledge of recruitment, screening, onboarding, orientation, and training processes for volunteers and students
Ability to communicate effectively with individuals of diverse ages, backgrounds, and experience levels
Proficiency in Microsoft Office applications and ability to utilize hospital information systems and volunteer management software (e.g., Volgistics)
Strong organizational skills with the ability to manage multiple programs, schedules, and compliance requirements simultaneously
Ability to maintain confidentiality and ensure adherence to organizational policies, regulatory requirements, and onboarding standards (e.g., CORI, immunizations, training requirements)
Strong verbal and written communication skills and the ability to collaborate effectively across departments
Bachelor’s degree in a related field required.
Candidates must also possess experience working in Volunteer Services or a similar administrative or program coordination environment.
Equivalent education and experience may be considered.

Responsibilities

Oversees daily operations of Volunteer and Student Services.
Coordinates with schools and colleges to establish, maintain, review, and track student affiliation agreements, ensuring compliance with organizational requirements and regulatory standards.
Plans and coordinates volunteer and student recognition and engagement events to support retention and enhance the overall program experience.
Plans, coordinates, and administers volunteer, student shadowing, intern, and junior volunteer programs.
Recruits, interviews, screens, onboards, orients, and schedules volunteers and students in accordance with organizational policies and regulatory requirements.
Provides direction and support to staff, including task assignments, training, and performance feedback.
Maintains accurate volunteer and student records, including hours, credentials, and compliance documentation using Volgistics and hospital information systems.
Ensures all volunteers and students meet onboarding requirements (e.g., CORI, immunizations, training, confidentiality agreements).
Collaborates with department leaders to coordinate placements based on operational needs.
Monitors program effectiveness and identifies opportunities for improvement.
Addresses volunteer or student concerns and resolves issues in a timely and professional manner.
Supports recognition and engagement initiatives to promote retention and positive program experience.
Prepares reports and metrics related to volunteer and student participation as requested.