Volunteer Supervisor

Seattle Humane•Bellevue, WA

9d•Onsite

About The Position

The Volunteer Supervisor plays a key role in managing and supporting the organization’s volunteer program to enhance operations and animal care. This position is responsible for recruiting, training and retaining volunteers, ensuring they have meaningful and impactful experiences that align with Seattle Humane’s mission. The Volunteer Supervisor collaborates with various departments to assess volunteer needs, develop engagement strategies, and maintain a positive and inclusive volunteer culture. Additionally, they support teams across the organization in scheduling, tracking volunteer performance, and providing ongoing support and recognition to maintain high levels of engagement and satisfaction. This role reports to the Volunteer Services Manager and partners with Volunteer Captains to provide supervision to volunteers in a variety of roles and departments.

Requirements

The ability and comfort to drive and train others on driving large outreach or transport vehicles.
Ability to listen and collaborate effectively.
Must possess the organizational and planning skills to determine work priorities and schedules.
Must be able to analyze problems, create and collaborate on appropriate solutions.
Ideally has at least 2 years' experience in supervision of staff or volunteers.
Intermediate level knowledge needed of Microsoft Office programs.
Experience with databases and volunteer management software helpful.
Valid Washington State driver's license with good driving record.
Must communicate clearly and concisely, both verbally and in writing.
Requires the ability to solve problems and make clear decisions, sometimes quickly.
Must be able to collaborate, organize and manage multiple and complex projects.
Requires the ability to pay attention to detail while focusing on strategic goals and objectives.
Must possess the ability to be sensitive to other opinions, perspectives, or cultures.
Must be able to offer excellent customer service (internal and external).
Must feel comfortable in dealing with angry, confused, distraught and/or irrational people.
Must be able to lift at least 30 pounds with or without accommodation.

Nice To Haves

Animal handling experience or training in animal welfare and volunteer management preferred.
Bilingual preferred.

Responsibilities

Supervises all organizational volunteer positions, roughly 1,500-2,000 volunteers.
Coordinates the recruitment, orientation, training, scheduling, retention, advancement and coaching of volunteers to support the staff in maximizing capacity and providing quality care.
Works closely with all management teams and Volunteer Captains to create, support and maintain a strong working relationship between the team members and volunteers.
Creates and sources volunteer training materials, including those specifically focused on animal handling.
Consults with program managers on programmatic needs and identify clear strategies and KPIs for meeting those needs.
Monitors volunteer schedules and proactively identify gaps in coverage to ensure consistent volunteer support, utilizing the Digital Cheetah volunteer management system and tools.
Develop new volunteer positions to meet organizational needs, activating existing and new volunteers to fill those roles.
Works with Volunteer Services Manager and External Relations Director to identify new revenue opportunities and engage volunteers in philanthropy to help support the operational sustainability of the program and the organization.
Supports the team in creating and maintaining the volunteer handbook, reference documents, SOPs and process documents as needed, in addition to contributing to weekly, monthly and quarterly volunteer communications from Volunteer Services or individual departments.
Supports the team in planning volunteer appreciation efforts, including the annual volunteer picnic.
Works with Volunteer Captains to supervise all Seattle Humane volunteers, directly supervises Shelter Support Volunteers and Volunteer Trainers.
Other duties as assigned