Program Supervisor V

TX-HHSC-DSHS-DFPS • Austin, TX

1d

About The Position

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Integrity Support Services (ISS) Appeals and Mitigation (A&M) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.
We want you to join our team!

The Program Supervisor V works under direct supervision of the Integrity Support Services A&M Manager V. The PS V manages eligibility unit supervisors at benefit offices. Is responsible for providing program and technical assistance, as well as coaching and development of team supervisors, workers, and clerical staff. Work involves planning, developing, implementing, and monitoring Access and Eligibility Services programs and Appeals and Mitigation processes. Works under general direction with extensive latitude for use of initiative and independent judgment. Job requires highly driven individuals with a high degree of ethics and integrity, good communication, interpersonal and analytical skills, and the ability to make effective decisions. This position may require up to 40% of travel.

Requirements

• High School diploma or GED equivalent is required.
• Sixty (60) semester hours from an accredited college or university is required. Two (2) years of customer service experience may be substituted for required education.
• A minimum of two (2) years’ experience, gained within the last 5 years’, in supervising a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD) or Cash Assistance program/unit.
• Current experience within (3) years in SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), Cash Assistance or other Medicaid programs is required.
• Experience in planning, developing, implementing, and monitoring individual or unit performance improvement plans to enhance employee or unit performance.
• Experience leading, mentoring, or motivating staff with varied skill levels and experience.
• Experience using computer software such as Microsoft Word, Excel, and Outlook.
• Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS). 
• Application indicates the willingness to work beyond normal work hours of 8:00 AM – 5:00 PM. 
• Application indicates the willingness to travel.
• Knowledge of: Local, state, and federal laws and regulations related to agency programs.
• Knowledge of: Cash Assistance, SNAP (Food Stamps), and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.
• Skill in: Managing customer service operations and supervising staff.
• Skill in: Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk
• Skill in: Selecting, managing, and developing staff.
• Skill in: Monitoring and evaluating unit performance and developing appropriate corrective action plans.
• Skill in: Training, directing and monitoring the work of others.
• Skill in: Communicating effectively, orally and in writing.
• Skill in: Operating a personal computer and use of software such as Microsoft Office applications.
• Ability to: Establish and maintain effective monitoring systems.
• Ability to: Develop and evaluate administrative policies and procedures.
• Ability to: Develop and establish effective working relationships.
• Ability to: Plan, organize, assign, and monitor work.
• Ability to: Gather, assemble, correlate, and analyze facts.

Nice To Haves

• A Degree from an accredited college or university is preferred.

Responsibilities

• Manages 1st level Supervisors to ensure delivery of eligibility services in a timely and accurate manner according to state and federal regulations.
• Develops and maintains systems to monitor operations and ensure compliance with policies and procedures in assigned area.
• Collects, organizes, analyzes, and prepares material in response to requests for information, complaints, and reports.
• Review and approves all staffing and personnel actions, evaluates program operations to recommend modifications and develop efficiencies when needed and provides a variety of narrative and statistical reports regarding performance standards and staffing needs.
• Works with the general public, regional management, and State Office staff to resolve inquiries/issues in an effective and timely manner.
• Participates in program analysis with regional management staff.
• Assists Manager V with planning, implementing, monitoring and evaluating ISS-A&M programs in the region.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
• Manages time and leave, payroll, and personnel actions.
• Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Communicates on an advanced level with others (internally or externally) to provide, exchange, verify information, answer inquiries, address issues, and resolve problems or complaints. Collaborate with cross functional teams ( legal, compliance, operations, leadership)

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED