Program Supervisor - Self Directed Services

Catholic Charities Family and Community Services•Rochester, NY

About The Position

Provide oversight and guidance to the Self -Directed Services program. In collaboration with self-directed participant and family will serve as “employer of record” for Self-Direction plans with budget authority; conduct background checks, collect service-related documentation, pay for or reimburses budget-approved goods and services, and provide payroll/benefit services.

Requirements

Associates degree or successful completion of at least sixty (60) hours of college study in human services field and at least three (3) years of practical experience with individuals with intellectual/developmental disabilities, one (1) year of experience working as a Residential Assistant Manager or in an equivalent supervisory capacity or two (2) years as an agency trainer.
OR A Bachelor's degree in human services field and at least two (2) years of practical experience with individuals with intellectual/developmental disabilities, six (6) months of experience working as a Residential Assistant Manager or in an equivalent supervisory capacity or one (1) year as an agency trainer
A combination of education and experience may be substituted at the discretion of the Executive Director.
Ability to prioritize assignments, plan, and complete tasks with minimal direction,
An ability to work efficiently and effectively and meet deadlines under pressure.
Ongoing development of self-awareness and techniques for managing stress
Ability to maintain confidentiality, following relevant regulatory training.
Excellent verbal and written communication skills
Demonstrates behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques (trauma informed, conflict resolution and de-escalation)
Access to reliable transportation to office & work events.

Nice To Haves

Bi-lingual preferred but not required.

Responsibilities

Act as direct contact/liaison for participants, the local Developmental Disabilities Regional Office (DDRO), Care Managers, and Brokers considering CCFCS for Self -Directed services.
Provide Fiscal Intermediary Services to participants and families with approved self-direct budgets.
Provide training and support to self-directed participants and families, including but not limited to hiring and supervising staff, regulatory guidance with self-directed waiver services and other mandatory trainings.
Ensure Direct Support Professional Core Competencies are addressed and evaluated.
Provide guidance to participants and families as well as direct supervision to self-direct staff when job performance and/or conflict resolution require disciplinary notices or termination of employment.
Gather Review staff timesheets, mileage invoices, and reimbursement forms and ensures requested payments are consistent with the participants approved Self Directed plan/budget, assuring accuracy and compliance with self-directed regulations.
Review Life Plans, Staff Action Plans, and monthly summaries assuring accuracy and compliance for self directed services.
Maintain documentation of overall program operations for each Self- Directed participant
Attend assigned Self -Directed Participants Circle of Support (COS), Life Plans, and Launch meetings as required to review supports and services authorized by the Self-Directed Plan/Budget.
Verify, and process Invoice/Service records for contracted/Vendor Services and maintain required documentation.
Track, and report fiscal accounting for FI participants.
Verify Medicaid billing, and verify submitted invoices as needed for funding purposes and assure payments are received.
Assist in the development of FI budgets and provide oversight, implementation and fiscal accountability of assigned FI budgets throughout the year.
Provide oversight and guidance to other brokers within and outside of CCFCS to assure accuracy and continuity of services, as needed.
Provide Brokerage Services assisting participants in developing a circle of support which enables them to live the life of their choice by choosing the right supports and services.
Develop Staff Action Plans, when needed.
Ensure health and safety needs for all participants providing follow-up as needed.
Assist with periodic participant file reviews assuring ongoing compliance to all applicable regulations.
Report and assist with incidents related to Medicaid fraud investigations related to self-hired staff and invoicing
Assist supervisor in ensuring compliance with all applicable local, state, and federal regulations and agency policies.
Attend mandated training as assigned
Represent Catholic Charities Community Services on appropriate boards and committees as assigned.
Other duties as assigned.