Program Supervisor- Adult Residential Program

TELLURIAN INC•Monona, WI

1d•Onsite

About The Position

The Program Supervisor is responsible for the daily operations, clinical coordination, and regulatory compliance of a residential substance use and mental health treatment program licensed as a Community-Based Residential Facility (CBRF) and certified under Wisconsin DHS Chapter 75 and DHS Chapter 83. This role ensures delivery of high-quality, trauma-informed, and recovery-oriented services in a structured residential setting, while supervising staff, supporting residents, and maintaining compliance with state regulations and best practices.

Requirements

3-7 years of professionally related experience is required
Bachelor’s Degree Required
Experience working with individuals with Substance Use Disorders and Co-occurring disorders
Competent in MS Office programs and able to supervise the computer entry of billing and reporting information

Nice To Haves

Previous supervisory experience of a CBRF program is preferred
Previous supervisor experience with a multidisciplinary team is preferred
Knowledgeable and operates in compliance with Wisconsin State Standards, including DHS 83 and DHS 75 is preferred

Responsibilities

Oversee day-to-day operations of the residential program, ensuring a safe, structured, and therapeutic environment
Serve as the on-site designee responsible for program operations during assigned hours, consistent with DHS 75 requirements for supervision of services
Implement program policies, procedures, and workflows aligned with CBRF and DHS 75 standards
Collaborate with the Access Team to coordinate admissions, discharges, and census management
Ensure delivery of substance use and mental health services consistent with DHS Chapter 75 service definitions (e.g., counseling, case management, skill development) in collaboration with the Clinical Supervisor
Provide direct supervision to residential staff, including scheduling, coaching, and performance management
Support onboarding and ongoing staff training, including required training in areas such as suicide risk assessment and crisis response, in conjunction with ARP leadership team
Administer fiscal operations and authorize expenditures, and work collaboratively with the billing team
In conjunction with Human Resources, plan, implement, and administer personnel recruitment, administration, training, and coordination of all staff
Collaborate with the Clinical Supervisor to implement therapeutic interventions, evidence-based practices, customer service, and client-centered program policies
Establish and maintain effective communication and relationships with other agencies and organizations in the community to ensure the program is meeting community and participant needs
Manage the facility's environmental needs to meet compliance with licensing regulations
Assume shared accountability with program leadership for participation in a rotating on-call system