Program Supervisor 1 (Multilingual)

Lutheran Community Services Northwest•SeaTac, WA

About The Position

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope WHAT WE WILL DO FOR YOU: As an employer of choice, we’re deeply committed to supporting our employees—because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind A 37.5 per hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer-paid short- and long-term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: The General Maintenance Worker supports this mission by ensuring LCSNW facilities are safe, functional, and well-maintained environments for staff, clients, and community partners. By providing reliable maintenance and upkeep of agency spaces, this role helps ensure programs can operate effectively and with dignity.

Requirements

Minimum of two (2) years of related experience, with demonstrated supervisory or lead experience
Lived experience that enhances relatability to clients being served
Bachelor’s in or related field; substantial relevant experience will be considered in place of degree
Fluency in English, both spoken and written
Intermediate mastery of business applications and productivity suites
Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Responsibilities

Manage and implement tailored wrap-around case management services for ORR-eligible individuals, ensuring access to housing, health, education, employment, and legal resources.
Coordinate and support integration activities, including employment fairs, financial literacy workshops, and cultural orientation events, to promote client wellbeing and community engagement.
Train, supervise, and support direct service staff, interns, and volunteers to ensure high-quality service delivery and achievement of contractual and program goals.
Implement administrative and operational practices that ensure accurate, confidential, and compliant participant records in accordance with HIPAA, agency policies, and program standards.
Collect, analyze, and maintain statistical and anecdotal data to support grant writing, internal monitoring, and timely reporting to management and government agencies.
Build and maintain positive working relationships with external partners, employers, stakeholders, and community organizations, and represent the program at meetings and networking events.
Conduct client-facing program functions, including reviewing required forms with clients, providing referrals, completing paperwork and biometrics (including digital fingerprinting), and maintaining fingerprint databases in compliance with HHS and Safe Release Program requirements.
Maintain program equipment, report technical or system issues as needed, and ensure compliance with the Rules of Behavior for the HHS Digital Fingerprinting System.
Provide accurate operational data and timely updates to the Program Supervisor, Manager, and/or Director regarding program performance, sponsor-related concerns, and equipment or system issues.
Collaborate closely with the Program Director and/or Program Manager to support effective program operations and overall program success.
Perform other duties as assigned and uphold confidentiality, ethical standards, and agency policies in all aspects of service delivery.

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status