Program Staff Specialist II - Student Housing

Feather River College•Quincy, CA

49d•Onsite

About The Position

Under the general supervision of the Student Housing Manager, this position provides a variety of complex and responsible support services related to student housing. Duties include maintaining a regular presence in the housing office and Student Services, assisting with daily operations, ensuring compliance with housing policies, maintaining accurate records, organizing rent collection processes, and supporting the overall operation of housing facilities, as well as the safety and protection of students within Student Housing. The Program Staff Specialist also provides information and assistance to students about student services and community resources, serving as a liaison between housing and support services.

Requirements

High school diploma, with 1-2 years of experience in customer service, a student housing office, or a similar environment, OR an Associate's Degree, OR relevant coursework in education or office management.
Demonstrated sensitivity to and understanding of the diverse academic and socio-economic, cultural, disability, and ethnic backgrounds of community college students and staff

Nice To Haves

Experience working in college or university housing services.

Responsibilities

Serves as the first point of contact for housing residents and prospective residents.
Assists in the oversight and coordination of housing operations at all student housing facilities.
Applies housing charges and fees, makes appropriate account adjustments, and maintains housing spreadsheet and records.
Interprets and applies housing policies, rules, and regulations to both student residents and staff; ensures all policies and procedures are followed.
Reviews, updates, and recommends changes to housing policies and procedures, rules, handbooks, applications, communication, and other related materials.
Assists with the approval and management of student housing applications, payment contracts, and sends notifications for rent and fees; coordinates all financial transactions with the Student Accounts office.
Maintains comprehensive records for housing operations, including budgetary, student, administrative, and maintenance records; manages both manual and computerized record-keeping systems.
Independently composes routine correspondence and other written materials as needed, such as brief newsletters.
Drafts and monitors budgets, travel requests, purchase order requisitions, and budget transfers. Assists in the preparation and update of budgets; reviews budget reports; initiates transfers; and assists in resolving discrepancies.
Inputs and updates student financial aid resources in college databases and maintains accurate and confidential student records.
Monitors the housing budget, including rental revenue and expenditures; assists with purchase requisitions
Assists Student Services staff with student life activities and issues related to financial aid and student conduct or discipline within student housing as needed.
Responds to student inquiries, including phone and email communication, and refers students to appropriate resources or services.
Schedules housing-related meetings and events, prepares meeting agendas, and takes minutes for housing staff meetings.
Collaborates with other departments on campus (i.e. Student Accounts, EOPS, and Basic Needs)
Monitors student employment budgets, including college work study, federal work study, EOPS, CalWorks, and others; enters data into Banner.
Works as a liaison between student housing and the financial aid department.
Provides a variety of information and assistance to students and others within policy and procedure guidelines, such as identifying and setting up appropriate referrals, determining appropriate campus resources for help or information
Assists housing manager with orientations, student events, and housing activities to foster a positive and engaging living environment for students.
Coordinates housing maintenance requests and works with maintenance teams to ensure the upkeep of residence hall facilities.
Helps with move-in and check-out processes
Attends and participates in a variety of meetings, trainings, workshops, and conferences related to the area of assignment.
Assists in Training, assigning, and overseeing the work of student employees, short-term, and temporary staff.
Performs related duties that support the overall objective of the position.
Other duties as assigned