Program Specialist

American Red Cross • Nashville, TN

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About The Position

Joining The American Red Cros s is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW : As a Volunteer Transportation Specialist, you would p rovide functional support to build, sustain and energize the departmental and/or volunteer workforce. Create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with volunteer services staff. Collaborate with function leads to support the implementation of sound workforce engagement principles and practices to build effective teams in areas of operations and program service delivery. Support the implementation of departmental programs, assist with remote team building of employees and volunteers, and solicit feedback from end customers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE FOR GOOD

Requirements

• Bachelor's degree
• Minimum 3 years of related experience or equivalent combination of education and related experience
• Ability to work on a team
• Ability to coordinate staff and volunteer activities
• Excellent interpersonal, verbal, and written communication skills
• Develop project plans and budgets
• Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements
• Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management
• Additionally, this position requires ability for planning, public speaking, project management and process improvement
• Individual must be customer oriented , organized, and able to operate with an orientation toward solutions with an external focus, and team orientation
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook
• Familiarity with federal, state, and local employment laws

Responsibilities

• Participate in volunteer w orkforce planning within assigned area
• Support functional leads and supervisors in their role of engaging the volunteer workforce aligned with the volunteer recruitment and engagement cycle
• Engage volunteers as equal team members with specific responsibilities
• Support the workforce engagement team
• Assist with the training and skill development of volunteers to enable mission delivery
• Strive to achieve a diverse workforce, including disabilities and functional needs, representative of the communities served
• Support the implementation of a targeted volunteer engagement plan
• Manage assigned program goals, objectives , policies, and procedures in alignment with established metrics
• Evaluate and report on the capacity and effectiveness of programs and services
• Prepare recommendations for continuous improvement
• May support mission related components by implementing sound workforce engagement principles and practices to build effective teams in areas of operations and program service delivery

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees