PROGRAM SPECIALIST I-DOE - 48000533

State of Florida•Tallahassee, FL

2d•Onsite

About The Position

This position performs intermediate-level work under the general supervision of the Program Specialist Supervisor II in the Communications Section, Bureau of Educator Certification, Division of Public Schools. This position provides accurate educator certification information in a professional manner via telephone and email system.

Requirements

Knowledge of Florida State Board of Education Rules and procedures governing issuance of Educator’s Certificates and renewal of certificates.
Knowledge of the application process.
Skills in keyboarding, updating database files, operating imaging and telephone system.
Ability to organize work activities and handle difficult situations to prevent problems.
Ability to prepare forms for computer entry
Ability to communicate clearly and effectively both verbally and in writing.
Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal.
Ability to work and perform under stressful conditions.
Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others.
Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
Ability to establish and maintain effective working relationships with others.
Previous contact center or customer service experience

Nice To Haves

Microsoft Office Experience

Responsibilities

Prepares responses and explains information regarding all aspects of the certification process through the telephone and email system.
Accesses and updates certification database as appropriate for each caller’s file.
Identifies and routes production errors to supervisor for appropriate corrective action.
Requests assistance for unusually complex telephone calls.
Performs other duties as required.

Benefits

State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
Maternity and Parental Leave Benefits