Program Services Coordinator - Community Homes

Woods Services•Middletown Township, PA

11h•$47,500•Onsite

About The Position

We want you to join our team! We need deeply compassionate, committed and highly talented staff. The Woods organization is guided by their mission to support children and adults with disabilities or challenges to achieve their highest potential and independence through innovative and individualized approaches that promote learning and personal fulfillment. Job Summary: Program design and implementation including performance standards, measurement, reporting, and quality. Provides for the development, implementation and monitoring of the program planning process for assigned caseload of individuals. Responsible for completing all related documentation as required by regulations. Serves in an advocacy role for assigned individuals; working to ensure their growth, safety, and development. Accepts responsibility as the primary contact person for all individuals on the caseload acting as a liaison between families/agencies and the programs. Produces a positive and individualized treatment plan. Has a thorough awareness and knowledge of facility policies/procedures as well as state and funding regulations and requirements. Works collaboratively with internal team members, families, and external Supports Coordinators and agencies.

Requirements

A case manager shall have one of the following groups of qualifications:
A master’s degree or above from an accredited college or university and 1 year of work experience working directly with persons with disabilities.
OR
A bachelor’s degree from an accredited college or university and 2 years of work experience working directly with persons with disabilities.
Must have own reliable transportation and a valid driver’s license.
Must be able to lift a minimum of 50 pounds, be agile, physically pursue clients on foot, physically restrain, bend, squat, stretch, reach, push up and stand for several hours at a time.
Demonstrate a good working knowledge of the computer and its use for work-related tasks to include an electronic heath record as well as the ability to complete other various office tasks such as uploading, photocopying and filing
Must be able to read, write, enter dates and follow verbal/written directions, prepare written reports and complete written forms in English. Must be able to verbally communicate in English and direct clients, respond to clients needs. Must be 18 years of age and must be able to verbally communicate emergency information in English over the phone.

Responsibilities

Responsible for program design and implementation including pay for performance standards, measurement, data collection, monthly reporting and program quality.
Works directly with finance to ensure eligibility, funding approval and payment, and HCSIS management.
Responsible for owning the case and all paperwork related to the individuals on their caseloads from pre-admission to discharge. Ensures that the paperwork is individualized, submitted according to deadlines and meets all regulatory requirements for each environment (day and residential) including Woods Community Services internal guidelines.
Thorough knowledge of the regulations that govern all programming environments. Ensures that all programs and program planning efforts comply with applicable licensing regulations and funding agency requirements. Assists in conducting on site reviews and inspections.
Solid understanding of health insurance and benefits eligibility, enrollment, and maintenance, able to makes suggestions and adapt current approaches to improve efficiency, workflow, and client satisfaction, using knowledge of the population health and human services model.
Ensures ongoing funding and authorization for placement and any needed ancillary services.
In conjunction with the team develops creative goals/outcomes specific to each individual. Reviews and maintains goals/outcomes, objectives and data collection systems. Monitors and reports on goal/outcome progress or adjusts, where necessary if there is regression.
Calls and chairs all meetings for individuals on their caseload. At meetings is expected to share information and advocate for each person’s needs, strengths and areas requiring improvement. Communicates all information from team meetings back to applicable staff.
Builds a solid rapport and communicates regularly with all individuals on their caseload. Discusses and reviews their programs, goals/outcomes and objectives with them in manner in which they can understand best.
Confers with all departments including Day, Clinical and Health Services and communicates regularly with the direct staff of the individuals to seek input and review the physical and psychological welfare and progress of the client.
Is fluent in computer use and programming for professional correspondence and documentation to include running reports, searching information, tracking data and accurately completing documents in an electronic health record system (EHR).
Provides a regular presence in programming areas and serves as a support to individuals and staff, assisting where possible. Offers onsite guidance to staff in de-escalation strategies/techniques and assistance in behavioral interventions restraints, as needed. Responsible to keep updated client information available, review and train all applicable staff on client programs per Woods procedures and regulatory requirements.
Responsible to complete all initial and annual training requirements for individuals on caseload as per regulations including all program orientation requirements.
Files paperwork/correspondence regularly ensuring data and files are kept neat, orderly and clearly accessible in case of absence. Maintains all documents as per Woods Document Retention policy requirements.
Evaluates skills as necessary, to develop, refine and/or enhance the quality of the programming provided. Determines the need for environmental modifications or adaptive equipment and assists in obtaining these adaptations.
Serves as the liaison between the day program and the residential program, families, and agencies.
Maintains regular contact with each individual’s families/guardians keeping them informed, collecting information/consents and providing assistance as needed with funding, benefits and areas of the like. Documents all communications regardless of mode (i.e. in person, over the telephone) or purpose with anyone outside of Woods in the EHR; sharing that information with necessary Woods’ team members, as applicable.
Responsible for working varied hours to ensure visibility across shifts/programs and availability to families. This includes evenings hours and weekends, as necessary.
Dedicated to learning and increasing knowledge. Meets all Woods’ annual training requirements, but also remains in tune and knowledgeable of trends in the field. Develops, adjusts and implements programs accordingly. Awareness of and participation in area events/trainings, as appropriate.
Serves on committees as assigned. Participates in the development, implementation, and execution of sub-programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.
Works cooperatively with and acts as a support to all case managers, to include participation in cross training if temporary reassignment is needed in an alternate program.
Maintains effective relationships with all levels of staff and management.
Respectful of shared office space.
Performs other duties as assigned to ensure program effectiveness and efficiency.