Program Services Case Manager

YWCA Central Alabama•Birmingham, AL

24d

About The Position

The Program Services Case Manager will support Family & Community Empowerment (F&CE) by providing case management and support services to program participants. The incumbent is responsible for programmatic and administrative functions associated with participants’ eligibility in F&CE’s programs which may vary according to program requirements. All activities must support YWCA’s mission, strategic goals and objectives.

Requirements

Bachelor's degree in social work or related field from an accredited college or university.
Three years of experience providing direct services to individuals, children, and families.
Ability to effectively manage and prioritize caseload, support services, and external resources to support clients.
Strong interpersonal and communication skills are essential for interacting with clients, external partners and internal staff.
Must be able to effectively work independently and set priorities to meet objectives.
Strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Valid driver’s license and automobile insurance if applicable for position function.

Responsibilities

Receive and review applications from F&CE applicants; interview applicants; investigate and verify information received to determine eligibility for F&CE’s programs based on income and family composition.
Provide individualized case management and support services to assist F&CE participants.
Provide a complete thorough assessment of participant’s progress toward self-sufficiency.
Determine continued eligibility through annual assessments for program participants according to related regulations.
Assist with the planning and facilitation of any meetings, events and/or functions for F&CE participants.
Maintain participant client files, case notes and detailed records to ensure consistency and compliance with agency procedures and programs.
Provide reports/data as needed for any grant reporting, audits, or compliance.
Maintain thorough information about local resources and programs including but not limited to job training, job placement, workforce development, and educational.
Represent YWCA Central Alabama by attending community meetings/events and/or touring of the facilities as requested.
Provide on-call emergency assistance for unforeseen circumstances associated with tenancy housing units occurring during off-hours.
Actively participate in staff meetings as may be required by the Senior Director of F&CE and work collaboratively with other members of the YWCA’s staff.