Program Service Representative

Wurth Adams • Sherrill, NY

58d • $21 - $21 • Onsite

About The Position

The Program Service Representative job involves setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Representative, you are responsible for the management of onsite/remote CPS Program operations and providing best in class service standards by maintaining established inventory levels, while adhering to established safety standards, consistent communication, and issue escalation. Schedule: Monday-Thursday, 6:00am - 4:30pm (4 10-hour shifts)

Requirements

• High school diploma/GED required
• 1-2 years of material handling or warehouse experience
• Minimum of 2 years' experience in driving or customer management
• Must have a valid driver's license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
• The employee is regularly required to lift 30 to 50 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties
• 100% nearby daily travel
• Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions
• Basic computer knowledge including Microsoft Office
• Ability to communicate effectively with both verbal and written communications with all departments within an organization
• Ability to solve practical problems
• Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations

Responsibilities

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
• Maintain expert knowledge of program systems and operations
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

Benefits

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED