Program Representative

Lutheran Social Service of Minnesota•Duluth, MN

16d

About The Position

As a Program Representative, you’ll be the primary point of contact for customers, building strong relationships and ensuring satisfaction while supporting retention and growth. You’ll manage contracts and renewals with precision, respond to member requests, and coordinate services. You’ll also run utilization reports, interpret the results, and share insights with stakeholders, taking proactive steps to boost engagement when utilization is low. In addition, you’ll support accounts receivable by assisting with billing and payment followâup, ensuring accuracy and timeliness. Along the way, you’ll provide training and support to customers and providers and contribute to business development opportunities that expand NuVantage’s reach.

Requirements

Bachelor's degree in related field preferred, or equivalent experience
Experience with and understanding of workplace-based services preferred
Strong communication skills - verbal and written
Relationshipâbuilder with analytical skills to interpret data and drive action
Ability and comfort level working with a diverse variety of individuals, both in person and virtually
Detailâoriented, organized, and able to juggle multiple priorities

Responsibilities

Be the primary point of contact for customers
Build strong relationships and ensuring satisfaction while supporting retention and growth
Manage contracts and renewals with precision
Respond to member requests
Coordinate services
Run utilization reports
Interpret the results
Share insights with stakeholders
Take proactive steps to boost engagement when utilization is low
Support accounts receivable by assisting with billing and payment followâup, ensuring accuracy and timeliness
Provide training and support to customers and providers
Contribute to business development opportunities that expand NuVantage’s reach