Program Representative, Project Based Voucher

South Middlesex Opportu • Framingham, MA

61d • Hybrid

About The Position

The Rental Assistance Program Project Based Voucher (PBVs) Representative is responsible for assurance and enforcement of regulations of the PBV programs which includes overseeing and conducting day to day operations of in accordance to the Housing and Urban Development (HUD) and Executive Office of Housing and Livable Communities (EOHLC) policies and procedures.

Requirements

• BS/BA or associate degree in human services preferred
• Strong attention to detail
• Ability to interpret and apply state and federal housing rules and regulations
• Knowledge of Excel, Windows, Word and PCs
• Basic mathematics skills required to calculate rental portions
• Ability to work well in a high volume and productivity environment
• Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele
• Highly skilled in multitasking
• Strong verbal and written communication skills
• Experience with adhering to confidentiality requirements
• Must meet all required EOHLC program certifications within 1 year or have at least 2 years of experience working with EOHLC/HUD Rental Assistance programs.

Nice To Haves

• Bilingual in Spanish a plus

Responsibilities

• Perform regular recertification of households including E.I.V on-line income verification, third party income verification, verification of assets, verification of all household members status.
• Process household status changes, income status changes and prepare lease and contract.
• Adhere to rules and regulations as stipulated in federal and state guidelines and implement any necessary changes in accordance with EOHLC/HUD policies.
• Data entry for monthly electronic submittal to PIC.
• Scanning of client and landlord documents into database.
• Ongoing telephone, voicemail and email response resolution to tenants / landlords, advocates and agency personnel.
• Act as client and Section 8 Program advocate by making appropriate referrals when necessary.
• Maintain organized files in accordance to the File Protocol.
• Interpret and apply a variety of rules and regulations to remain in compliance with performance expectations.
• Attend trainings as required by SMOC / EOHLC / HUD.
• Oversee the leasing process for applicants for existing and new project-based properties including obtaining verifying documentation, screening for eligibility, conducting briefings and coordinating with the Inspections’ department to ensure compliance of the Housing Quality Standards for vacant units.
• Process paperwork for New Admissions.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees