Program/Project Management Lead (Customer Success Programs)

Salesforce • Austin, TX

4d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking an experienced and high performing Program Manager to lead and oversee project management and business analysis functions supporting the Office of the President of Customer Success. This role is ideal for a proactive, highly results oriented individual who can expertly manage a diverse range of projects from conception through delivery, while also providing high-quality business analysis to support strategic initiatives. We would be excited to talk to you if you are someone who is adept at program and process management with attention to detail, and enjoys solving problems through data and business analytics. This individual will own a handful of programs that are important to driving executive customer engagements, employee engagements among other initiatives. This requires the candidate to work closely with cross-functional teams, stakeholders, and senior leadership to ensure project alignment with business objectives, drive continuous improvement, and deliver value to the organization.

Requirements

• Certifications: PMP or like certifications
• Experience: A minimum of 7+ years of professional experience in project management, program management, business analytics
• Proven track record in managing large, complex projects within cross-functional and global environments
• Exceptional ability to gather, analyze, and document requirements with strong analytical and problem-solving skills
• Ability to translate data-driven insights into actionable recommendations
• Skilled in project management, databases, and visualization tools
• Proven ability to be independent and resourceful in leading projects from beginning to completion.
• Comfortable working in a fast-paced, and evolving environment.
• Strong interpersonal and communication skills, collaborating effectively with senior stakeholders, communicating complex topics using simple language and building organizational consensus.
• Strong presentation communication and presentation design skills
• Willing to <25% travel

Responsibilities

• Lead and manage multiple, complex projects with cross-functional teams, ensuring delivery on time and within scope.
• Develop and maintain project plans, timelines, resource allocations, and budgets, and establish project deliverables, milestones, and KPIs.
• Foster strong collaboration with stakeholders, managing expectations, and facilitating transparent communication.
• Identify, analyze, and mitigate risks and issues, and implement corrective actions as needed.
• Perform in-depth analysis of business processes, identify gaps and opportunities for improvement, actionable insights and support decision-making processes.
• Gather and document requirements, and translate them into function specifications for project implementation and document all processes.
• Develop and maintain documentation on current and future state processes, system
• Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives.
• Support data-driven decision-making by analyzing and interpreting data, providing actionable insights to inform strategic objectives.
• able insights to inform strategic objectives.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees