Customer Success Lead
About The Position
Contribute to the strategic direction of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you’ll enable the success of the most critical government missions and the growth of a meaningful career in Program Management. The Advana team is seeking a Customer Service Lead to join their program in Falls Church, VA . Advana is the Chief Digital and Artificial Intelligence Office’s (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.
Requirements
- Bachelor’s Degree in a related discipline (e.g., Human Factors, Engineering, Computer Science, Sociology (or equivalent years of experience)
- 5+ years of experience analyzing high tech systems, identifying improvements and advocating for changes that positively affect customer outcomes.
- Experience improving customer success for high tech platforms involving data analytics, AI/ML or decision support systems.
- Active TS security clearance with SCI eligibility.
Nice To Haves
- Experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability.
- Experience in planning and designing communications strategies for a large organization.
- Experience in designing and delivering knowledge management documents and customer training courses either in person or online.
- Experience in using at least one commercial Content Management System (CMS).
Responsibilities
- Establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities on the Advana CDAO Platforms.
- Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
- Work with the PM and Chief Architect/Engineer to advocate for Advana System improvements that will improve customer satisfaction.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
