Program Performance Manager

Sanders Industries Holdings•Long Beach, CA

2d•Onsite

About The Position

Rubbercraft is seeking a Program Performance Manager (Aerospace) who is responsible for the day-to-day management, sustainment and growth of key accounts by owning the representation of Key Accounts across Rubbercraft departments. Builds strong relationship with customers based on prompt and active communication, providing on-time response to RFQs, processing on-time new purchase orders across contract review, providing prompt status updates and required information from other departments at Rubbercraft. Owns and manages Key Account Scorecards, partners with departments to achieve 100% quality and 100% on time delivery ratings. Support the creation of proposals, recommend pricing, and execute contracts. Contributes to build a strategy to offer a customized customer experience for the designated key accounts. Works closely with field sales teams to support the growth and financial performance of the account. This position also includes responsibilities for order entry, ERP/MRP ownership related to change orders and updates to sales orders in the system, as well as general administrative tasks to support account management and operational efficiency. About RCC: Rubbercraft is a trusted leader in engineered elastomer solutions serving aerospace, defense, and industrial markets. Our team designs and manufactures precision-molded seals, gaskets, and custom rubber components that perform in the most demanding environments. We take pride in craftsmanship, collaboration, and a culture built on innovation and reliability.

Requirements

5+ years of experience in Customer Service, Inside Sales, Account Management or Technical Sales servicing OEM Aerospace accounts such as Boeing, Lockheed, Gulfstream, Northrop, Bell, GE, R&R, Airbus, Raytheon, Pratt Witney Bell and/or sub-tier accounts such as Spirit Aerostructures, Collins, Honeywell, Simmes, etc.
3+ years of experience creating LOBs/Schedule/Delivery Plans in excel, PowerPoint presentations for program and account updates.
Excellent analytical abilities, experienced utilizing ERPs workflows for RMA process and Contract Review.
3+ years of experience in pricing proposals. Understanding of pricing and margin, EOQ, concepts and strategies.
Proven experience with problem-solving and understanding complex workflows and data reporting to drive compliance and on-time closure of workflows.
Results focus, customer service orientation, action orientation, planning & organizing, teamwork & cooperation, decision-making skills;
Proficiency in Microsoft Excel, Project and other PC based office tools. Must be able to utilize mid-advanced search formulas and dynamic tables in excel.
Proven negotiation, facilitation, and consensus building skills.
Resilient, positive and assertive communication.
Must have good listening skills and the ability to be mindful and attentive to feedback from customers.
Excellent communication skills, both oral and written. Strong aptitude with stakeholder engagement.
Bachelor Level degree or 10+ years of professional experience in customer satisfaction positions in manufacturing companies.

Nice To Haves

Program Management Institute PMP Certification.

Responsibilities

Becomes the point of contact for designated customers at Rubbercraft manufacturing location.
Ensures premier customer service and full satisfaction of customers by escalating and requesting the necessary resources to ensure 100% Quality and 100% on-time delivery for key accounts.
Owns and manages key account scorecards. Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.
Provide analytics and ensures that backlog for key accounts is aligned to customer requirements.
Ensures on time processing of RFQs and New Purchase orders across Rubbercraft workflows.
Provides status updates, partners with Operations, Engineering, Quality and Supply Chain to prepare Line of Balance or delivery schedules.
In collaboration with sales accounts owners supports, leads meetings, calls and visits from customers at Rubbercraft. Ensures that necessary stakeholders are invited, agendas and strategy are defined, actions are recorded, tracked and objectives are met. Prepares presentations with analytics as required for key accounts.
Identify, maintain and document strategic relationships inside the account and outside the account (i.e., consultant, competitor, channel partner).
Develops positive relationships with existing, new and target customers.
Generates new sales by partnering with Sales and Business Development Teams
Resolve conflicts and provide satisfactory solutions to customers in a timely manner.
Interface between customer and estimating department to provide necessary RFQ information.
Owns administrative aspects of order management, including accurate order entry, ERP/MRP updates for change orders and sales order modifications, and associated administrative coordination to ensure data integrity and efficient workflow execution.
Review, recommend pricing, upload documents to pricing committee and submit proposals to customers.
Manage large proposal efforts including strategic programs.
Participates in the negotiation of contracts, agreements, terms and conditions.
Ensures customer documentation is distributed and retained.
Leads contract review for the Key designated accounts. Ensures that technical and PO requirements are flown down to Rubbercraft and through contract review.
Travel to customer site as needed.
Assume additional responsibilities as required.