Program Operations Manager

WESTERN RESERVE AREA AGENCY ON AGING•Cleveland, OH

7h•$72,000 - $82,000•Onsite

About The Position

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioans to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Requirements

Current licensure as a Social Worker by the State of Ohio Counselor and Social Work board or licensed as a Registered Nurse by the Ohio Nursing Board with preference to LISW or to BSN or RN with MA in related field.
At least five years’ paid work experience as a medical social worker/counselor or nurse in a human service/health care organization, at least three positions working with older people.
Minimum three years supervisory experience.
Knowledge of community resources, assessment, and care management and excellent writing and interpersonal communication skills are essential.
Proficiency in Microsoft Windows applications.
Strong organizational, analytical, and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple projects and priorities in a fast-paced environment.
Must have a car available during working hours, as well as the ability to legally drive a car.
Ability to lift up to 20 lbs.

Nice To Haves

The ideal candidate is proactive, detail-oriented, and committed to continuous improvement. They possess strong leadership qualities and are capable of driving results while fostering a positive team environment.

Responsibilities

Works with the Clinical Manager to coordinate the activities of the department to optimize operational efficiency.
Develop, implement, and maintain operational policies and procedures as needed.
Monitor and analyze performance data to identify areas for improvement.
Collaborate with senior management and Clinical Manager to set strategic goals and objectives for the department.
Ensure compliance with agency standards, state and federal regulatory bodies, and safety protocols.
Work alongside Clinical Manager to lead, motivate, and train all staff to achieve performance targets.
Maintenance of minutes of clinical staff meetings as appropriate and the development of new/revised policies and procedures as may be required by clinical program changes.
May be asked to support practicum experiences of students from educational institutions.
Assist with other management staff as needed in the training of new staff or existing staff.
Help identify training needs.
Participate as part of the management team to address policies and procedures relative to program operations.
Represent the Agency in speaking to community groups as requested.
Perform other related duties as assigned by the Program Director.