Program Operations Manager

YMCA of San Diego County•San Diego, CA

16h•$28 - $31•Onsite

About The Position

The Program Operations Manager is responsible for ensuring the identified program is highly effective and successful. This position provides support to all aspects of the program including client engagement and satisfaction, maintaining a caseload, ensuring the team is effective and provides efficient service delivery, developing innovative strategies, contract compliance, outreach efforts, complex resource navigation and barrier removal, and advance program services for system impact and alignment. Additionally, this position will provide assistance with program decision making, administrative support, and contribute to training and the development of program staff. Learn more about YMCA Youth and Family Services programs CLICK HERE For more on Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org) SCHEDULE: 10am-6:30pm with a 30 minute lunch WORK DESIGNATION: In-Person-Downtown San Diego Please note that the work designation may change based on business needs. PROGRAM SUMMARY: Safe STAY provides high-quality, LGBTQ-affirming shelter and supportive services to youth and young adults ages 18–24 who are experiencing homelessness in San Diego County. The program’s goal is to create a safe, inclusive environment while offering comprehensive support to help youth achieve stability and long-termhousing success.

Requirements

Bachelor’s degree in social science, psychology or a related field or equivalent work experience required
Three to five years of experience with under resourced population, including youth and families
Knowledge of and experience with systematic entities that serve under resourced youth and families
Experience with MS office (Word, Excel, Outlook, Etc.)
Basic computer knowledge and skills
Excellent verbal, written and interpersonal communication skills with the ability to quickly build rapport with others and ability to establish and maintain a working relationship with staff, volunteers, funders, and the community
Must have demonstrated leadership, training, and public speaking skills and ability to motivate and lead teams
Ability to work in a very diverse setting with people of all backgrounds, culture, and orientation
Ability to communicate expertise to improve and influence systems change
Must be able to independently and as part of a team
Ability to work with confidential information
Must be self-aware, flexible, adaptable and teachable
Demonstrate initiative, resourcefulness, and problem solving skills
Excellent organizational skills and the ability to follow all safety and health standards
Must be an adult role model with the ability to effectively set limits and function in crisis-oriented and high stress situations
Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation
Ability to adequately observe participants activities, enforce safety regulations and apply appropriate policies and procedures
Must possess the ability to lead and interact in group activities and perform related physical skills
Ability to work effectively with others in alignment with the YMCA 4 Core Values; Models the 4 Core Values in all aspects of position responsibilities
Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
Negative TB test results obtained within the past one year, prior to first day, and annually thereafter, as required
Exclusion and Debarment checks prior to first day and monthly thereafter
YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

Responsibilities

Contribute to program and agency decision-making, program planning, policy development and administration oversight
Assist leadership in program development and implementation; Coordinate and implement innovative strategies to engage clients in program services and increase satisfaction of the program participants; Assist leadership in program service required services, outcomes, and events; Assist and coordinate various training opportunities
Provide case consultation, motivation, coaching, crisis management support, resource navigation and dissemination to all program staff members and clients; Responsible for providing direct services to client’s including maintaining a caseload and facilitation of special events and workshops
Record and maintain accurate records as outlined by funding sources; Support monthly reporting and information gathering including up-to-date database compliance; Facilitate Continuous Quality Improvement based on monthly reports and satisfaction surveys to inform program advancement and improve outcomes
Increase awareness and accessibility of the program through effective outreach strategies and communication; Attend agency and community meetings to communicate program services
Position may require the transport of participants in a YMCA vehicle to and from activities and appointments as needed; Practice non-aggressive defensive driving techniques; Operate YMCA vehicles in safe manner; Vehicle use is for YMCA business only
Perform other administrative tasks as assigned and assist with maintaining proper document storage of confidential information and auditing
Ensure that YMCA policies & procedures and applicable laws are always adhered to
Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees