Program Operations Manager, CMS TEAM

Mass General Brigham•Somerville, MA

16d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Program Manager is responsible for the daily operations, leadership, and management of the CMS TEAM program and team, including oversight of the program execution to ensure goals, timelines, and budgets are met. CMS TEAM is a mandatory, episode-based, alternative payment model, in which Mass General Brigham will coordinate optimal care for Medicare patients undergoing one of five specified surgical procedures and assume responsibility for the cost and quality of care from surgery through the first 30 days after the patient leaves the hospital. This model aims to improve the patient experience preoperatively, through surgery and recovery. This will be done by supporting the coordination and transition of care between providers and promoting a successful recovery that can reduce unnecessary post-acute care utilization and readmissions.

Requirements

Bachelor's Degree Related Field of Study or equivalent years of experience required
3 to 5 years of supervising and effectively leading staff and cross-functional teams experience required
3 to 5 years of complex program operations management experience required in a large health system preferred
Thrive in high paced environment in building and launching new program
Excited and motivated by the program goals of positively impacting patient care and making care less fragmented
Empathetic collaborator with a genuine interest in improving quality of care for geriatric surgical patients
Undaunted by roadblocks and possesses optimistic problem-solving skills
Epic skills required
Dynamic and confident leader with proven record of motivating teams and challenging stakeholders to achieve goals of the program
Demonstrated track record as a strong and effective collaborator and building trusted relationships across key stakeholders across a complex system to sustain program effectiveness and longevity
Highly organized and accountable program leader experienced with reporting out progress, status, data/KPIs to senior leaders, peer groups, and staff to targets
Demonstrated experience in leading and managing cross-functional teams that are both clinical and non-clinical
Possess both strategic skills and detailed operational experience to lead workstreams and staff teams, make decisions or tee up SBARs to inform leadership decision-making tactical workstreams
Excellent strategic thinking and problem-solving skills.
Excellent project management and organizational skills
Adept at leading evaluation to assess impact of program and leverage data for process improvement
Focus on process improvement to optimize clinical and non-clinical workflows and scale program effectively across the system
Conduct and lead data-driven performance reporting with key constituents across the network
Strong business acumen, data driven, and accountable for setting program targets and routinely reporting on performance KPIs
Excellent communication and presentation skills.
Ability to work in a fast-paced, dynamic environment and adapt to change
Experienced manager of team greater than 7 employees
Comfortable and open-minded in integrating data and technology to work effectively and smartly

Nice To Haves

Master's Degree Related Field of Study or RN/PT licensure or equivalent years of experience preferred

Responsibilities

Administrative leader partner to clinical leader forming an effective, collaborative, equal dyad as complementary leaders of this program
Accountable for the administrative operations of the program and main point of contact for the operations of the program
Build and implement CMS TEAM program across MGB hospitals aligned with the organization's overall goals and objectives and manage effectively to deadlines and milestones
Lead the design, development, and execution of 5 surgical episodes in the CMS TEAM program model across MGB hospitals
Set program targets and goals and report out on gap to goal and remediation steps for improvement
Effectively build, lead, and motivate teams
Prepare and maintain the budget for assigned funds
Track performance of the program to KPIs and targets and engage with hospitals and system leaders for performance and process improvement opportunities
Communicate effectively and transparently to senior leaders including but not limited to Population Health Services Organization, surgical chiefs and leaders, care continuum and rehab, hospital, finance, healthcare at home, quality, etc.
Collaborate effectively across departments and disciplines for problem solving, process improvement, alignment, and achievement of shared organizational goals, etc.
Manage resources effectively to ensure the successful execution of programs.
Build, lead, and mentor a high-performing team comprised of both clinical and non-clinical staff