Program Manager-Responsibility House

Odyssey House Louisiana•Terrytown, LA

7d•$65,000 - $75,000

About The Position

OHL Westbank is seeking a full-time exempt Inpatient Services Program Manager. The schedule for this position is at least M-F 8am-5pm including holidays, nights, and weekends as needed for the 24-hour Program. The Program Manager position encompasses a wide variety of administrative, financial and clinical tasks. This position manages the day-to-day operations of the OHL Westbank 3.1 Residential program, OHL Supportive Housing, and the USPO Program. The Program Manager hires and trains all program staff, including staff that provide direct patient care. The Program Manager also assumes several key responsibilities in the area of client care and oversight of all program components. The Program Manager acts as a liaison with internal and external parties and is responsible for balancing the program budget and maintaining the client census in a fiscally responsible manner.

Requirements

Master’s Degree in Counseling or Social Work, with LCSW or equivalent clinical licensure
At least 2 years of supervisory experience in a clinical setting
At least 2 years of experience working with the unhoused population
Substance Use Disorder experience including ASAM criteria
Proficient in MS Office 365 Suite
Excellent organizational, communication, and time management skills

Nice To Haves

Master's Degree in Healthcare Administration

Responsibilities

Assume a leadership role within the agency
Act as a positive role model for staff and clients
Promote the agency culture and values
Effectively recruit, orient, on-board, train, coach, counsel, and evaluate staff
Ensure staff adhere to agency-wide and program specific policies and procedures
Meet the demands of a program that operates 24 hours a day, 7 days week
Demonstrate a deep knowledge of overall program functions
Monitor and ensure timely movement of clients through the treatment program
Ensure proper management of the client census and maximize the utilization of revenue/funding (including billing for insurance) sources
Ensure that clients receive quality of care and evidence of quality of care is documented, and implement and document corrective actions in the event that quality of care needs improvement
Ensure billing is conducted timely and maintained at 95% accuracy
Ensure proper authorizations and documentation for billing
Demonstrate a deep knowledge Louisiana Department of Health (LDH) requirements and maintain and implement LDH facility regulations
Demonstrate a deep knowledge of the Commission on Accreditation of Rehabilitation Facilities (CARF) requirements and implement CARF standards for facilities
Demonstrate a deep knowledge of Program contractual obligations and implement all contract requirements
Maintain and keep documentation of licensing standards, accreditation standards, and contract requirements
Timely review, update, change, and add program specific policies and procedures as needed, and at least once annually
Ensure staff follow safety requirements, monitor safety violations and implement corrective actions
Ensure timely reporting to state and federal data tracking and management sources is competed
Conduct a review of state and federal regulations with state regional contract monitors
Ensure maintenance of all facility licenses and procure a new facility license each year
Ensure the facility is clean, safe, and in good working order
Ensure required chart documentation is in place and effective
Ensure all clinical client charts are in compliance with regulatory and funding expectations
Report ethical violations to supervisor and to other accrediting agencies as required
Ensure HIPAA requirements are met
Work collaboratively with the Accounting, Clinical, Compliance and Quality Assurance, Development and Human Resources Departments
Work collaboratively with all contracted parties
Attend community meetings with partners and funding sources and establish collaborative relationships with other community agencies
Participate in programmatic discussion with staff and funders
Perform other duties as assigned