Program Manager

AID of Indiana•Fort Wayne, IN

22d•Onsite

About The Position

The Program Manager is responsible for overseeing and supervising House Managers and Direct Support Professionals (DSPs) in assigned houses. This role involves providing ongoing training and support, ensuring compliance with company policies and state guidelines, and maintaining a physical presence in the homes weekly or as business needs dictate. Key administrative duties include communication with HR regarding staff issues, participating in administrative meetings, assisting in disciplinary actions, managing payroll, and monitoring time punches and overtime. The Program Manager also oversees individual transitions, ensures all required documentation (PCISP's, individual trainings, BC trainings) is current, and responds to emails and incident report follow-ups. The position requires participation in quarterly and annual meetings for persons served, conducting monthly House Meetings, and completing annual performance reviews for DSPs and House Managers. On-call responsibilities are part of the role, as is communicating with individual teams on care, progress, health, and safety. Collaboration with other departments is essential to maintain AID expectations and state guidelines. The Program Manager conducts regular audits of various systems and physical locations and must be able to work in the houses when needed, demonstrating the company's culture, values, and mission.

Requirements

Experience working with individuals with Intellectual Disabilities
Valid Driver’s License
Current Auto Insurance
CPR Training
High School Education Level
Ability to lift at least 50 lbs

Nice To Haves

Bachelor’s Degree (preferred but not required with the appropriate experience)

Responsibilities

Oversee & Supervises House Managers in assigned Houses
On going training and support to House Managers and DSP’s
Physical presence in the homes weekly or per business needs
Communication with HR on staff issues and open shifts
Participate in administrative meetings
Assist in disciplinary actions for House Managers and DSP’s with the guidance and approval from Program Director
Gives direction to House Managers with scheduling conflicts
Complete payroll by designated deadline
Make the necessary adjustments for all assigned employees payroll
Monitors time punches and overtime
Oversight of assigned individual’s transitions with transition team; Completion of required documentation; preparing the service location for the CM walk thru, etc.
Make sure all PCISP'a are current and in the home
Make sure all staff are up to date with individual trainings and BC trainings
Response to all emails within 24-48 business day
Respond to Program Director on follow up questions from Incident Reports
Participate and attend all quarterly and annual meetings for the persons served on caseload
Conduct House Meetings Monthly with House Managers; provide training and updates per company policy
Complete annual performance reviews of all DSP’s and House Managers with the guidance and approval of HR and (or) Program Director
On call responsibilities per business needs
Communicate with individual teams on the individuals care, progress, health and safety, etc.
Collaboration with other departments to maintain AID expectation and state guidelines.
Conduct regular audits at all service locations but not limited too: Therap, EVV, Relias, Paycom, monthly paperwork, condition of the home, individual status, and any other audits requested.
Upload all hard copies on the drive per deadline.
All other duties as assigned
Must be able to work in the houses when needed
Must be able to lift at least 50 lbs
Must demonstrate AID culture, value, and mission statement.