Program Manager

Akahi Associates/Kako'o Services, LLC

1d•Remote

About The Position

The Program Manager (PM) is responsible for the overall management, coordination, and successful execution of Behavioral Health Consultant Support Services for the U.S. Army Recruiting Command (USAREC). This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services. The Program Manager serves as the primary point of contact between the contractor and the Government, ensuring all contract requirements, performance standards, and deliverables are met. This position requires strong leadership, operational oversight, and the ability to manage geographically dispersed teams in a federal contracting environment. The position operates on a standard Monday–Friday schedule (8:00 AM – 4:30 PM EST) and is performed remotely. Position is contingent upon contract award.

Requirements

Bachelor’s degree from an accredited college or university
Minimum of three (3) years of relevant experience managing programs of similar size, scope, and complexity
Minimum of two (2) years of experience as a contract/program manager
Strong leadership and personnel management skills across geographically dispersed teams
Excellent written and verbal communication skills
Ability to effectively interface with Government stakeholders and respond to inquiries promptly
Strong organizational and problem-solving abilities
Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment
Knowledge of contract compliance, quality control processes, and performance metrics
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint)
Ability to manage reporting, scheduling, and workforce tracking systems
U.S. Citizenship required
Ability to pass background investigation and maintain favorable suitability determination
Ability to be available during standard operating hours and respond to urgent issues as needed
Capability to manage personnel coverage and report absences within required timelines

Nice To Haves

Demonstrated experience managing healthcare or behavioral health-related services preferred
Experience supporting federal or Department of Defense (DoD) contracts highly preferred
Familiarity with U.S. Army Recruiting Command (USAREC) operations is a strong advantage
Understanding of military structure and operations preferred

Responsibilities

Serve as the primary liaison between the contractor and the Government, including the Contracting Officer (KO) and Contracting Officer’s Representative (COR)
Provide overall leadership and management of contract operations, ensuring compliance with all Performance Work Statement (PWS) requirements
Oversee recruitment, onboarding, staffing, and retention of qualified personnel (e.g., Clinical Psychologists)
Ensure continuous coverage and uninterrupted performance of services across all assigned personnel
Monitor staff productivity, quality, and adherence to required performance metrics
Manage and coordinate schedules for remote personnel across multiple locations
Ensure all deliverables are submitted accurately and on time, including: Monthly Status Reports (MSR), Man-hour reports, Quality Control documentation
Develop, implement, and maintain a Quality Control Plan (QCP) to ensure contract compliance and service excellence
Identify performance issues and implement corrective actions to prevent recurrence
Ensure all personnel meet credentialing, training, and security requirements
Communicate staffing changes, absences, and coverage plans to the COR in a timely manner
Conduct or participate in regular meetings, including post-award conferences and periodic performance reviews
Ensure compliance with all applicable federal, DoD, and Army regulations, policies, and security requirements
Maintain documentation and records related to contract performance and personnel actions
Coordinate and manage transition (phase-in/phase-out) activities as required