Program Manager Tech

IFG • Redmond, WA

14d • Remote

About The Position

- How would you contribute to the development of AI customer support products for Microsoft? - Do you have experience in program documentation and communication to drive clarity and alignment across teams? - How comfortable are you working in a fully remote setting with a flexible schedule? - Are you familiar with Microsoft collaboration and communication tools such as Teams, Excel, PowerPoint, Word, Visio, and Azure DevOps? - Are you excited about the opportunity to work at Microsoft and in the customer support space? Do such questions intrigue you? - Client Overview: We are hiring for a program manager role at Microsoft in the Intelligent Connections team within the Support Experience Group. The team builds systems that enable customer communications for Microsoft Azure. - Role Summary: As a Program Manager, you will be responsible for assisting a team member with product planning documentation and program communication to drive clarity and alignment across partner teams. Your role will contribute to cross -organizational alignment and the development of AI customer support products for Microsoft.

Requirements

• 5+ years of program management experience in software development
• 5+ years of written and verbal communication for technical and non -technical audiences
• 3+ years of experience in contact center technologies and/or related systems (telephony, chat, case, CRM)
• Project management certification (e.g., Agile Certified Practitioner, Certified ScrumMaster, PMI, PMP, Associate in Project Management, MPM, or equivalent)
• Strong verbal and written communication skills, problem -solving skills, attention to detail, and interpersonal skills

Nice To Haves

• 3+ years of experience with call center technologies and related communication systems
• 3+ years of experience in analyzing complex problems and data sets and translating them into clear and concise communications
• Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Visio, SharePoint, Teams

Responsibilities

• Gather, document, and communicate product concepts and status
• Develop program artifacts to drive cross -organizational alignment
• Assist with product planning documentation including timelines, use cases, taxonomy, workflows, high -level architecture, and call flows
• Support program communication and evangelism through status updates, newsletters, and meetings
• Utilize Microsoft collaboration and communication tools, including Teams, Excel, PowerPoint, Word, Visio, and Azure DevOps

Benefits

• Competitive Compensation: Competitive hourly rate offered.
• Equal Employment Opportunity: We are committed to diversity and inclusion, have a non -discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed