Program Manager MC

Volunteers of America Los Angeles•Los Angeles, CA

7d•$69,607 - $73,271

About The Position

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . PAY RATE: $69607.47- $73271.02 Per Year BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits JOB SUMMARY AND PURPOSE The Program Manger I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets. DUTIES AND RESPONSIBILITIES Intake, assessments, service planning, service delivery, and goal attainment Training and supervision of staff, and acting as problem-solving resource for difficult cases Meeting grant objectives, adhering to grant guidelines Provides information to Division Director highlighting progress towards reaching set goals Ensures quality service to program clients. Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants. Measures and assess impact of services; supports and participates in key elements to the program's success Effectively communicates project expectations to team members Coordinate outreach and collaboration efforts with community partners Other Duties as directed to accomplish program goals. ESSENTIAL DUTIES: OPERATIONS: Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources. MONITORING AND MEASUREMENT: Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation, evaluate achievement of program goals, report to senior leadership. COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services. ADMINISTRATION: Keep comprehensive records of compliance with Funder and Regulatory requirements. TRAINING AND MENTORING: Responsible for service teams development through: training, policy and procedure, structured supervision, and learning collaboratives CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of the program Community Outreach. Other duties as required and is subject to change at any time.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE) (315 hours coursework + 2040-3000 hours supervised on the job training).
5 years Experience in SUD Treatment
Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.
Minimum of 2 years of direct experience managing staff/subordinates.
Demonstrated skill in working with participants from various backgrounds.
Demonstrated skill in program administration with budget oversight.
Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
Proficiency with Microsoft Office, included but not limited to Words, Excel, PowerPoint and Outlook.
Strong knowledge of Database and report generation.
Demonstrated excellent written and verbal English Language skills.
Ability to work comfortably with target population
Conflict Management Skills
Must be flexible and willing to work weekends/evenings as necessary
Proven Expertise in relevant subject matter
Strong public speaking ability
Able to provide valuable expertise to senior management while mentoring junior staff
Able to organize and schedule teams caseload, support efforts of subordinates towards program goals
Ability to coach and mentor staff
Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
Build rapport with those encountered in all aspects the work day.
Build trust, act trustworthy
Active listening (reflective listening)
Follow instructions and VOALA procedures
Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
Apply principles of professional boundaries and ethics to on the job situations
Able to de-escalate threatening/volatile situations with clients, or in the workplace

Nice To Haves

Master of Social Work or discipline related to Program services
Experience connecting clients to community and government resources.
Experience serving the target community
Bilingual in English and Spanish.
Well informed of organizational priorities and procedures.
Knowledge of Los Angeles area community resources
Knowledge of Housing First Model and Harm Reduction Model

Responsibilities

Intake, assessments, service planning, service delivery, and goal attainment
Training and supervision of staff, and acting as problem-solving resource for difficult cases
Meeting grant objectives, adhering to grant guidelines
Provides information to Division Director highlighting progress towards reaching set goals
Ensures quality service to program clients.
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
Measures and assess impact of services; supports and participates in key elements to the program's success
Effectively communicates project expectations to team members
Coordinate outreach and collaboration efforts with community partners
Other Duties as directed to accomplish program goals.
Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes
Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation, evaluate achievement of program goals, report to senior leadership.
Collaborates with other service providers to link various programs to community resources and supportive services.
Keep comprehensive records of compliance with Funder and Regulatory requirements.
Responsible for service teams development through: training, policy and procedure, structured supervision, and learning collaboratives
Identifies better, faster, more efficient ways to achieve the mission of the program
Community Outreach.
Other duties as required and is subject to change at any time.