Program Manager II MC

Volunteers of America Los Angeles•Los Angeles, CA

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . JOB SUMMARY AND PURPOSE The Program Manger II supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE) (315 hours coursework + 2040-3000 hours supervised on the job training).
5 years of experience in Social Services Program Management, Coordination or Supervision
Minimum of 3 years of direct experience in Staff Management
Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
Budget Management / Oversight Experience
Experience managing programs with over 10 staff, serving clients with multiple modalities

Nice To Haves

Master of Social Work or discipline related to Program services
History of working with multiple community partners, existing relationships a major plus.
Experience connecting clients to community and government resources.
Experience serving the target community (victims of Domestic Violence)
Bilingual in English and Spanish.
Well informed of organizational priorities and procedures.
Knowledge about community resources
Knowledge of Housing First Model and Harm Reduction Model
Experience with HMIS and other relevant databases used by partner service providers

Responsibilities

PROGRAM DEVELOPMENT: Develop and manage program budget, program development, performance goals, and service delivery at the SUD residential treatment program in accordance with stated grant requirements
Develop program policies, procedures, plans, and associated communications needed to operate the shelter
Proactively manage the shelter, identify potential crises, and devise contingency plans
Develop best practices and tools for management of the shelter
SUPERVISION OF PROGAM Achieve grant objectives by: Supervising the facility operations
Coordinate day-to-day operations of SUD staff, overseeing intake, creation of service plans for clients
Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
TRAINING: Train, coach, and manage the services team on program requirements, tools, and methods to meet those requirements
Effectively communicate project expectation to team members and management in a timely and clear fashion
Plan, conduct and record required in-service training
Delegate tasks and responsibilities to appropriate personnel
COORDINATE MULTIPLE PROGRAMS ON LOCATION: Manage multiple teams of staff engaged in various programs
Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
Ensure program(s) interim and final goals and requirements are achieved
Evaluate program effectiveness; make proposals to senior management
BUDGETING: Prepare monthly budget reports and proposals
Estimate and allocate resources that participants may need in order to achieve project goals
Create and analyze budget, reports, and program goals
COMMUNICATIONS AND COLLABORATION Keep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basis
Collaborate with community partners for services and housing opportunities to program participants
Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
Plan and participate in community outreach efforts to gain and maintain community support for shelter
PROGRAM AND BUDGET DEVELOPMENT: Develop program policies, procedure plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Develop best practices and tools for project execution and management
WORKFORCE MANAGEMENT: Train, coach, and manage DV Services team on program requirements, tools, and methods to meet those requirements.
MULTIPLE SERVICE MODES: Manage multiple teams of staff performing service functions.
BUDGETING RESOURCES:
FUNDER FOCUS: Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.
COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
PLANNING AND ORGANIZATION: Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of Angel Step Too/SCADP Community Outreach. Coaches and mentors junior staff.
Other duties as required and is subject to change at any time.