Program Manager

Trexon•Hamden, CT

About The Position

The Program Manager plays a critical role in driving cross-functional alignment and execution across sales, operations, and engineering to support business growth and enhance customer satisfaction. This position serves as a central point of coordination for strategic programs, new business opportunities, and key customer initiatives. The Program Manager ensures seamless communication, prioritization, and delivery across teams while optimizing processes, improving efficiency, and support the successful execution or organizational objectives.

Requirements

Bachelor’s degree in manufacturing, engineering, business, or related field (or equivalent)
5+ years of experience in manufacturing as a Program/Project Manager
In-depth understanding of manufacturing operations and supply chain
Coaching, developing, and managing sales teams
ERP and Microsoft Office proficiency
Strong analytical and problem-solving abilities
Project management and organization
Excellent written and verbal communication
Exceptional organizational and time management capabilities
Customer-focused and results oriented

Responsibilities

Partner with Business Manager and Business Development Manager to support strategic growth initiatives
Manage new customer onboarding and identify opportunities for business expansion
Maintain and support relationships with key customer accounts
Serve as a customer-facing representative as needed to ensure a high level of service
Lead and oversee daily inside sales operations
Ensure timely and accurate processing of quotes and customer orders
Drive improvements in team efficiency, responsiveness, and overall performance
Collaborate with Production Manager to support material planning and availability
Partner with Engineering and Quality teams to identify, evaluate, and onboard new vendors
Lead initiatives to reduce costs and improve lead times
Optimize inventory levels and establish effective reorder points
Align production priorities with overall business objectives
Ensure new product introductions (NPI) are aligned with sales and marketing priorities
Identify and resolve cross-functional challenges to improve workflow and execution
Drive continuous improvement initiatives across operations and sales functions
Monitor KPIs and ensure accountability for results
Other responsibilities, initiatives and ad-hoc projects as required.