Program Manager

Snow Companies•Williamsburg, VA

About The Position

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Requirements

Proficient working knowledge in a Microsoft Windows environment to include:
Word processors (Word)
Spreadsheets (Excel)
Presentation software (PowerPoint)
Email (Outlook)
Salesforce (preferred)
Zoom (preferred)
Event planning and coordination
Basic mathematics and business statistics
Public speaking
Teamwork mentality
Organization and file management
Multitasking
Empathy
Attention to detail
Flexibility in job roles/responsibilities/business hours
Comprehension of general documents related to the pharmaceutical/biotechnology industry
Critical thinking
Travel
Problem-solving
Conduct outreach calls
Candidates must have a valid driver’s license.
Candidates selected for this position will be expected to contribute as needed to this important function.
The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:
Snow Policies and Procedures
Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
Adverse Event (AE) Reporting
The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
Privacy and Data Security

Nice To Haves

Salesforce (preferred)
Zoom (preferred)

Responsibilities

Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients
Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs
Understand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)
Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed
Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)
Lead the production of events and take on the role of the production director during the event (live or virtual)
Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event
Perform as the event host or moderator for part of or the entire event (live or virtual)
Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event
Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns
Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations
Provide regular communication with client representatives regarding ongoing program development and effectiveness
Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
This position may include up to 25% in travel
The Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.