Program Manager - MSROC

Mission Action•San Francisco, CA

23h•$72,000 - $75,000

About The Position

The Mission SRO Collaborative works to improve living conditions and empower tenants in Single Room Occupancy (SRO) hotels in the Mission District of San Francisco. Program components include outreach, tenant stabilization services, and community programs – including educational and leadership development workshops on topics such as fire prevention, disaster preparedness, tenant rights, and housing justice issues. The Collaborative is comprised of Mission Action as the lead agency and fiscal agent, and other partner agencies in the Mission. The Program Manager works with MSROC staff and staff of partner agencies to carry out all program activities.

Requirements

Bachelor’s degree and three years of related experience in program planning and/or training or equivalent combination of education and experience
Demonstrated ability to create, monitor, and manage program budget
Two years’ experience with staff supervision
Experience in establishing and managing administrative systems
Experience working with people from diverse backgrounds including multiply- diagnosed low-income populations, people who are marginally housed, LGBTQ individuals, people of color and persons with disabilities
Experience in the fields of community organizing, tenants’ rights, affordable housing, supportive housing, and/or homelessness
Commitment to social and economic justice
Commitment to a community leadership development model
Bilingual Spanish/English (verbal & written)
Knowledge of Microsoft Office programs such as Word, Excel and Outlook
Excellent skills in written and oral communication, conflict mediation, and meeting facilitation
Ability to work with data and to make data driven decisions
Ability to work independently and manage time effectively
Ability to work some evenings and weekends as required by program needs

Nice To Haves

Experience managing a community organizing program a plus

Responsibilities

Lead Mission Action MSROC staff and representatives from Collaborative agencies in planning, implementation and evaluation of all program components
Represent or ensure MSROC representation in community organizing, advocacy and civic engagement efforts affecting low-income tenants and homeless communities, including increasing affordable housing stock, promoting equitable land-use and community planning, supporting tenant rights, and other housing justice issues.
Maintain communication with Department of Building Inspection contract manager and other funders
Maintain clear and timely communication with collaborative partners
Develop and monitor program budget, including budgets from multiple funding sources
Oversee and monitor all contract requirements, including tracking deliverables reported from participating agencies and consolidating into report to funder
Ensure accurate and timely reporting
Coordinate recruitment and hiring for the program, in collaboration with Director of Community Engagement and Organizing Department
Supervise Mission Action MSROC staff members
Ensure updates to subcontracts on an annual basis, and work with subcontractors to make sure contract requirements are met
Serve as a liaison between the Collaborative and city agencies and advisory boards, including the Department of Building Inspection, Department of Public Health, and other relevant departments or boards
Represent MSROC at Mission Action Coordinating Committee and All-Staff meetings
Maintain working relationships with community organizations that work with low-income tenants
Serve as a resource and referral source for SRO tenants, SRO managers/owners, and other agencies on issues related to accessing services and stabilizing SRO hotels
Participate in fundraising and organizing efforts as needed
Participate on the agency’s Strategic Leadership Team and other agency committees, as needed
Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
Commit yourself to treating each community member with respect and dignity.
Perform other duties as assigned.