Program Management

Wipro Givon USA•Everett, WA

3d•$80,000 - $110,000

About The Position

Wipro Givon USA has an exciting new opportunity for a Program Manager to join our team. This position serves as the primary contact, internally and externally, for the overall execution of assigned program(s). This position manages the life cycle of assigned program(s) and the attainment of internal company targets including Sales, EBIT, Inventory Management, On-Time Delivery, and Quality. Company Benefits - Why work with Wipro Givon Competitive Pay - $80,000 - $110,000 Excellent Health, Dental, and Vision options Paid Time Off and Company Paid Holidays Company Paid Life Insurance 401k with Company Match Supplement Insurance Options Onsite Employee Events

Requirements

Knowledge of aerospace commercial, defense, government standards and specifications is highly desirable
Proven history of successful program management with a strong customer focus
Excellent skills in leadership, decision-making, customer service, issue resolution, organization and prioritization and team work
Strong analytical and problem-solving skills and the ability to communicate results, needs, and proactive solutions across functional areas and various levels of management
Ability to manage multiple projects with competing deadlines
Strong verbal and written communication skills and the ability to work cooperatively with others
Excellent in negotiations and conflict resolution
High attention to detail
Experience with manufacturing processes, quality control, and supply chain dynamics
Experience in working with MRP/ERP systems
Proficiency in Microsoft Office Suite and other PC based office tools

Responsibilities

Serves as primary contact for customers of assigned program(s) and manages customer relationship as it pertains to daily operations and long-term strategy
Synthesize business information and data, and formulate into cohesive communicative deliverables to the customer
Plan and organize customer meetings; lead presentations and program reviews
Act as a liaison between the customer the internal cross-functional team to ensure positive and proactive communications
Responsible for managing progress, identifying and troubleshooting bottlenecks, collecting status, communicating changes and urgent needs, and facilitating cross-functional cooperation to drive internal goals and meet customer requirements
Coordinate with supervision and production area personnel, as required, to prepare, deliver, and distribute parts within the facility, to other Wipro facilities as well as to and from customers and suppliers
Work with team members to identify and prioritize expedited requests and ensure coordination of materials and bin stock for delivery to users as required
Support customer with risk assessment and mitigation plans; Coordinate work-around and expediting plans internally and communicate progress with team members, customer, and management
Responsible for contract review and management; responsible for providing guidance and feedback across leadership and departments in regards contract changes.
Proactively manage contractual expirations, continuations, etc.
Identify and manage cost issues to meet expected program margins, and manage recovery plans as needed.
Manages overall customer demand releases to ensure adherence to contract requirements
Manages any customer schedule change requests (acceleration or deceleration) by coordinating internally to ensure changes support internal and contractual requirements
Program ownership of sales forecasting and coordination with planning for evaluating future prospects and level loading existing demand
Reviews and evaluates technical and business aspects of customer requests for proposals and/or change requests
Ensures changes in scope are thoroughly documented and approved through the standardized change management process
Coordinates with engineering, supply chain, quality and operations to assure engineering and programming are developed to meet customer specifications
Work with Business Development and Division Contract team to negotiate contract terms and conditions
Coordinate with New Product Implementation team during program start-up to develop and communicate program first lot tracking plan
May occasionally perform special projects, including new part introductions and improvement initiatives
Ensures programs follow commercial, defense, government standards and specifications as applicable
Facilitates payment collections as necessary
Reviews and coaches the work of other team members
Conduct "lessons learned" activities and provide process improvement feedback internally and to customer