Program Manager - Redfin Premier

Redfin

7d • Remote

About The Position

Redfin is seeking a Program Manager to help build and scale our luxury offering, Premier by Redfin — a differentiated service designed to match high-end buyers and sellers with Redfin’s most experienced luxury agents, elevated marketing, and a highly personalized approach. Our mission is to grow Premier market share by redefining what exceptional service looks like in luxury real estate. As a Program Manager, you’ll be energized by the opportunity to help shape a brand that signals sophistication, trust, and an elevated customer experience. Operating within a national, technology-powered real estate brokerage, you’ll partner cross-functionally to translate strategy into scalable programs that drive adoption, improve customer outcomes, and unlock growth in one of the company’s most important segments. Success in this role will unlock meaningful profitability, expand income opportunities for our agents, and create a powerful halo around the Redfin brand — strengthening our position across every segment of the market. This role reports to the Director of Program Management.

Requirements

• Experience: 3+ years in program and/or project management, strategy, business operations, or field execution — ideally in a B2C environment with a large sales or field organization.
• Customer-first: Demonstrated ability to work backwards from customer needs to shape strategy, processes, and service delivery.
• Luxury Mindset: Proven track record of building differentiated, high‑touch experiences for high‑end clients and driving preference for a premium brand.
• Crisp Communicator: This includes experience cascading information to large, distributed audiences while maintaining effective two-way feedback loops.
• Collaborative: You are a strong collaborator who builds credibility across teams. You’re comfortable interfacing with cross-functional partners and leaders to set requirements, drive timelines, make tradeoffs, and hold a high quality bar.
• Ability to Operate in Ambiguity: You can prioritize competing initiatives, and drive clarity and alignment in fast-moving, evolving environments.
• Strategic and Analytical: You’re highly analytical with sharp instincts for which metrics matter; you use data to guide decisions and field insights to fill the gaps numbers can’t explain.

Nice To Haves

• Experience in the luxury space is a plus.

Responsibilities

• Drive Premier market share growth by building and operationalizing programs that attract high-end buyers and sellers.
• Elevate the Premier experience by helping define and scale service standards that meet the expectations of luxury customers across both the buy- and sell-side journey.
• Turn high-end demand into closed business by identifying gaps in how we capture, route, and serve luxury customers — then implementing solutions that improve conversion and client satisfaction.
• Pilot and scale strategic initiatives including agent enablement, recruiting support programs, and field-facing tools that expand our ability to compete in the luxury segment.
• Partner closely with sales leadership to drive consistent execution in key markets, ensuring Premier strategies translate into measurable field performance.
• Shape go-to-market readiness by collaborating with marketing, product, and brokerage leaders to support how the Premier brand shows up — online, in the field, and in the client experience.
• Create operational clarity through playbooks, rollout strategies, and measurement frameworks that enable Premier to scale with consistency and quality.
• Own performance insights by analyzing trends, diagnosing barriers to growth, and continuously refining programs to maximize market share and profitability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed