Manager, Premier Accounts

MedImpact•San Diego, CA

11h•$115,142 - $207,257•Onsite

About The Position

The Manager, Premier Accounts is responsible for ensuring overall operational excellence and strategic oversight for business identified premier clients. This role is fully dedicated to the identified premier client and all its respective lines of business.

Requirements

BS/BA degree or equivalent plus 5+ years of experience; 1 year of SME in respective area(s); and 3+ years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.
Intermediate to advanced proficiency with all Microsoft 365 applications.
Knowledge of Medicare Part requirements for health benefits, knowledge of healthcare products, PBM contracts
Consultative selling and negotiation skills; demonstrated ability in creating and presenting client presentations using excellent communication skills
Proven history of ability to seamlessly manage difficult or emotional client situations and respond promptly to premier client needs including soliciting client feedback for continuous improvement.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

Serve as primary leadership point of contact for the assigned client, strengthening relationships with client contacts through consistent high-quality service delivery.
Recruit and lead team of direct reports ensuring strong PBM and Medicare subject matter expertise.
Review and direct the distribution of work, allocation of resources and assess performance for assigned team.
Provide strategic guidance to assigned AE(s) to support impactful quarterly business reviews, monthly financial reviews and proactive consultative solutioning.
Partner with the assigned Operations Manager and Account Managers to prioritize, manage and resolve escalated client matters.
Escalate issues appropriately across the organization to support resolution, process improvements and risk mitigation.
Support functional and often cross functional leadership in aligning strategic initiatives and participation in executive level client meetings.
Accountable for maintaining a clear understanding of all contractual obligations to ensure full compliance with client agreements.
Collaborate with internal partners including, but not limited to, Government Programs, Compliance, Clinical etc., on process improvements aligned to client needs.
Foster a team culture built on open communication, collaboration and mutual respect.
Mentor and coach staff to support strength-based development and career growth.
Other duties as assigned.