SENIOR PREMIER ACCOUNTS SPECIALIST
About The Position
Develop and nurture strong relationships with a portfolio of assigned Debt Settlement Providers (DSPs), acting as the primary point of contact and trusted partner. Lead regular customer touchpoints, including a monthly presentation summarizing key trends and performance metrics from the previous three months. Investigate customer issues using available resources, while proactively understanding each DSP’s business needs and providing tailored solutions through clear, ongoing communication. Identify and escalate priority issues, redirecting problems to appropriate resources as needed. Stay current with policies, procedures, and system information, including changes and updates. Analyze customer data to identify patterns, trends, and potential issues; provide insights and best practices. And best actionable recommendations. Experience for customers.
Requirements
- Knowledge of customer service principles and practices.
- Strong phone and virtual meeting etiquette, with active listening and the ability to build rapport with customers.
- Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
- Knowledge of Microsoft Office and other relevant software, computer applications, and equipment.
- Willingness to cooperate with others and work for the greater good.
- Multi-tasking capabilities and attention to detail are required.
- High school graduate or equivalent required.
- One year or more of business-to-business experience is preferred.
Nice To Haves
- Financial services or banking experience is a plus but not required.
Responsibilities
- Develop and nurture strong relationships with a portfolio of assigned Debt Settlement Providers (DSPs), acting as the primary point of contact and trusted partner.
- Lead regular customer touchpoints, including a monthly presentation summarizing key trends and performance metrics from the previous three months.
- Investigate customer issues using available resources, while proactively understanding each DSP’s business needs and providing tailored solutions through clear, ongoing communication.
- Identify and escalate priority issues, redirecting problems to appropriate resources as needed.
- Stay current with policies, procedures, and system information, including changes and updates.
- Analyze customer data to identify patterns, trends, and potential issues; provide insights and best practices.
- And best actionable recommendations.
- Experience for customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
