Program Manager (Fixed-term employment/Remote)

Generation•Atlanta, GA

1d•$65,000 - $90,000•Remote

About The Position

We are looking for an exceptional Program Manager to manage Generation United States’ new program offering targeting job seekers searching for employment in the Age of AI. You will be joining at an exciting time for Generation United States, as we leverage our extensive experience placing learners into jobs to develop and launch a new program offering that can serve a range of jobseekers who require last-mile support to secure employment. The training program is free to learners, part-time, online and mostly asynchronous, with personalized career coaching (by both human coach and AI-enabled coaching and feedback tools). Reporting to the Head of U.S. Programs, the Program Manager will oversee the full-cycle of learner engagement, including the recruitment and screening of learners, employability coaching, daily program operations and coordination for post-program job placement and support. The Program Manager will oversee a Recruitment Coordinator and Employability Coach to start and work closely with other delivery team members to deliver an exceptional learner experience. This is a full-time, fixed-term, 6-month position funded through October 2026; continued employment thereafter is contingent upon the availability of funding. While this role is predominantly remote, there may be quarterly domestic travel and/or in-person events. Working hours are primarily from 9 to 5 pm ET; at times working hours may need to adjust to support learner recruitment and program operations. This role requires regular video presence during working hours; candidates should have a dedicated, distraction-free workspace. Preference for candidates based in Atlanta, GA or Washington D.C. Salary is dependent on location (range in Atlanta is $65K-$78K, range in DC area is $75K - $90K).

Requirements

You have at least 4 years of operational or strategic experience, with experience at an educational/ training organization and/or a non-profit a plus
You have at least 2 years of experience managing a team, managing complex tasks and coordinating across a broad range of stakeholders, both virtually and in-person
You have strong relationship building skills and excellent communication skills (writing + oral expression that can work for different audiences)
Comfort with analyzing and utilizing data to inform operational decisions and learning new technology

Nice To Haves

You have experience recruiting learners at-scale, including but not limited to marketing / outreach best practices and relationships with local workforce organizations or like-minded organizations
Experience in workforce development or other training management roles
Experience working with a diverse set of beneficiaries
Proficient with Canvas or similar LMS tools, Salesforce and Google Workspace

Responsibilities

Identify, develop and manage partnerships with national, regional and local organizations to support learner recruitment, in coordination with the Head of U.S. Programs
Oversee the learner recruitment process (in collaboration with the Global Marketing team and the Recruitment Coordinator), the selection process, any communications and onboarding for learners
Manage and support Recruitment Coordinator(s), responsible for conducting outreach activities to source prospective learners, managing digital recruitment platform, screening applicants and managing all communications with prospective applicants, learners and alumni
Represent Generation at online or in-person events in support of partnership development and learner recruitment
Manage and support Employability Coach(es), responsible for delivering tailored career coaching to learners in support of their placement into jobs
Manage and oversee industry volunteers who provide mock interview and other supports to learners, including scheduling, training and communications
Coordinate with Employability Coach and Employer Engagement Manager to connect learners to interview opportunities post-program
Oversee learner progress by frequently reviewing and analyzing learner data (e.g., attendance, assignments, assessments, etc.), tracking assignment completion, leveraging relevant digital tools like Canvas and Salesforce, and suggesting and implementing strategies to support learner needs, program completion and job placement rates
Serve as first point of contact for learner inquires during and after the training program
Manage learner documentation and operational resources
Oversee data collection across the learner lifecycle, with support from the Global Data & Impact team
Collaborate with other US delivery team members to deliver coherent and consistent learner experience
Coordinate with Generation’s Digital and Curriculum & Instruction teams on setting up and monitoring digital tools to support delivery (e.g. recruitment portals, Canvas, AI career coaching tool)
Work closely with Generation’s Global Functional teams, especially Program Delivery Support, Data & Impact, and Curriculum & Instruction to consult on program design, monitor and troubleshoot outcomes, and make recommendations for operational improvements
Work with the global HR team and Head of U.S. programs to recruit qualified candidates for full-time positions as needed (E.g., Recruitment Coordinator, Employability Coach)
Effectively use digital tools such as Teams, Slack and Google Drive to perform daily tasks and collaborate in a remote working environment
Avoid legal liability issues through thorough adherence to Generation policy, procedure, and guidelines.