Program Manager

Conifer Park Inc•Schenectady, NY

16h•Onsite

About The Position

PROGRAM MANAGER: Conifer Park is looking for a Program Manager to join our Inpatient clinic in Glenville, NY. In this role, you will focus on maintaining a therapeutic program for patients while developing and implementing, as well as evaluating and reporting, on program goals and objectives. You will plan, schedule and coordinate the delivery of services for the assigned program in cooperation with all other relevant departments for all shifts as well as managing all program changes as needed.

Requirements

Bachelor's Degree || QHP Such as CASAC, LMHC, LMSW...
Experience on related field.
Basic PC skills desirable (spreadsheet and word processing)

Responsibilities

Ensures that patients receive individualized care and attention.
Manages patient census effectively.
Provides timely resolution of patient concerns & complaints (patient-patient; patient-staff).
Maintains a well-coordinated provision of interdisciplinary care for patients before, during and after discharge.
Coordinates the timely delivery of specialized services for patients from other relevant departments and disciplines (medical, nursing, psychiatry, activities, dietary).
Participates with Intake Department and Admissions Department to ensure the efficient and timely admission of patients.
Provides individual and group supervision to assigned staff, covering both clinical skills and administrative issues.
Ensures adequate numbers and presence of properly credentialed staff at all times.
Develop, deliver and ensure staff participates in and all mandatory trainings.
Provides timely feedback, praise and discipline to staff (working cooperatively with HR & the Union).
Continually strives to improve the quality of service to provide excellence in patient care.
Continually monitors and, along with staff, refines the clinical program to meet the needs of the patients (using chart audits, patient & referent satisfaction surveys, staff competency reviews, etc).
Maintains current knowledge of OASAS regulations and JCAHO standards.
Ensures staff and program maintain compliance with OASAS/JCAHO (particularly documentation).
Ensures that all relevant staff are aware of individual patient care issues, inter-departmental developments and organizational policy.
Holds regularly scheduled staff meetings and shares information from other departments.
Maintains current policies/procedures for staff on the unit(s) and ensures staff awareness of policies.
Maintains a confidential environment in which both patients and staff feel respected and safe.