Program Manager

Quvia•Miramar, FL

28d•Hybrid

About The Position

Quvia is seeking an Aviation Program Manager who is based in Florida, to manage large complex B2B programs with some of the largest and most prestigious airlines in the world. As the program manager and primary communication driver between Quvia and client program stakeholders, you will be responsible for highly visible programs with company-wide visibility/impact with large revenue targets. In addition, you will lead the daily program management with the client to ensure the services and projects are delivered on time and on budget. As a program manager, you will likely manage multiple airline clients simultaneously. The ideal candidate will have at least 5 years experience as a Program Manager in the aviation industry and in a software development setting. Candidates must be based in FL state to apply for this position due to the periodic travel to our South Florida office. Candidates must also have flexibility to travel quarterly to customer sites.

Requirements

Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology.
Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com.
Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments.
Experience with IFC and/or IFE-related projects and program deployments.
Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
Software engineering or network engineering and satellite background.
Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
Good judgment and the capacity to independently evaluate situations and identify the optimum action.
The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities.
Deals comfortably with senior management and can present and converse with people in positions of authority.
Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract
Act as the voice of the customer for Quvia
Able to identify and then support sales in proposing new solutions for the customer

Responsibilities

Lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America)
Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
Documenting program and customer progress and financial performance of the client program.
Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions.
Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
Develop resource utilization and planning tools for program and portfolio management.
Implement established program management processes, dashboards, templates, policies, and metrics.
Lead timely resolution of key issues, decisions, escalations, and risks.
Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.
Attend our South Florida office periodically, for face to face business meetings.