Program Manager US

Autodesk•Boston, MA

About The Position

The Program Manager, Customer Programs will lead and scale initiatives that put the customer at the center of Autodesk's strategy and execution. This role is responsible for designing and delivering programs that elevate customer voice, strengthen customer relationships, and directly support go-to-market priorities. Working across Marketing, Sales, Customer Success, Product, and Strategy, this role will drive programs that connect customer insights and advocacy to tangible business outcomes —including pipeline acceleration, customer retention, and brand credibility. This role requires a highly collaborative and customer-centric program leader who can operate both strategically and hands-on —building programs from the ground up while ensuring operational rigor and measurable impact.

Requirements

8-10+ years of experience in program management, project management, or business/operations roles
Proven experience leading multiple complex initiatives simultaneously from planning through delivery
Proven experience partnering with senior leadership teams on complex initiatives, including driving alignment, surfacing risks, managing escalations, and enabling effective decision-making
Experience working closely with high-impact customers
Experience working cross-functionally in a matrixed organization
Strong organization, attention to detail, problem-solving, and execution
Excellent communication, facilitation, and synthesis skills, with the ability to support both executive-level discussions and working team execution
Experience managing external vendors or strategic partners to deliver high-quality outcomes in close coordination with internal teams
Experience working with globally distributed teams
Ability to balance strategic thinking with hands-on execution

Responsibilities

Design and deliver programs that amplify the voice of the customer across go-to-market and product initiatives
Build scalable frameworks for customer engagement, advocacy, and storytelling (e.g., references, case studies, events, insights)
Align customer programs to business priorities, ensuring clear linkage to pipeline, growth, and retention goals
Lead end-to-end execution of customer-focused programs, including planning, stakeholder alignment, and delivery
Manage multiple concurrent initiatives, ensuring timelines, milestones, and outcomes are clearly defined and achieved
Establish processes to efficiently intake, prioritize, and fulfill requests related to customer engagement and advocacy
Partner closely with Marketing, Sales, Customer Success, and Product teams to identify opportunities to leverage customer voice
Collaborate on strategic accounts and initiatives to deepen customer relationships and engagement
Serve as a connector across teams to ensure consistent and high-quality customer experiences
Define and track program success metrics, including engagement, impact on pipeline, and customer satisfaction
Analyze trends and feedback to continuously improve program effectiveness
Provide regular updates and insights to stakeholders and leadership
Build and maintain strong, trust-based relationships with customers and internal stakeholders
Ensure customers have a positive and valuable experience when participating in programs
Represent the customer perspective in internal discussions and decision-making